Has anyone else experienced this? A couple weeks ago now, in the middle of a ride, the motor stopped working. As I tried to pedal, it was making this awful rattling, clanking, grinding sound. Video below. https://streamable.com/f2t6b I checked all the connections (all fine) but went ahead redid them. No change. Turned it off and on, removed and reinstalled the battery, all of the usual quick fixes with no luck. Luckily I wasn't too far and was able to limp it home turned off. Other details, I had ridden about 14 miles or so on level assist 2, and it was around 60* outside. I have the 17.4 ah battery that was fully charged. I contacted juiced support, and like others, can't get them to respond. I put in a support ticket and called everyday at least once for a week before I even got an email back asking for video. Sent them video of it that same day and now it's been another week of calls and emails and no one will get back to me. It's really frustrating as I use the bike to commute to/from work everyday trying to lose weight (down 45 lbs so far). Hoping that Tora or someone from Juiced will see this and help me out. I just got the bike in mid-June . . .