CCX broken down after only one day.

AHicks

Well-Known Member
While I agree it would be nice to have info like that available, I think that it might be tough to sell somebody like Consumer Reports on the plan. Although the e-bike market is getting bigger every day, I don't think it's big enough to convince somebody to invest the time and money to do the testing and surveying necessary to produce anything they'd want to hang their name on. Not yet anyway. Someday soon though, I'll bet your/our wish comes true!
 

ElevenAD

Member
That is to be expected when buying a cheap and inferior ebike esp. online.
There are literally hundreds of posts where people write over and over -bike frame cracked, battery stopped charging, etc... and the many things they have in common:
- online buy
- close out sale of under 2k ebikes or purchase from new ebike companies: juiced, specialized, giant, trek, stromers...

The forum is great place to learn what NOT to buy and what to buy.


And here are the 3 rules:

- buy from local dealer
- buy brand new
-3k and UP for good Powerfull motor and battery and quality components.
Nothing wrong with buying online,CCX is a great bike and a great deal, the reality is he didn't overpay for his bike and the issue will act
That is to be expected when buying a cheap and inferior ebike esp. online.
There are literally hundreds of posts where people write over and over -bike frame cracked, battery stopped charging, etc... and the many things they have in common:
- online buy
- close out sale of under 2k ebikes or purchase from new ebike companies: juiced, specialized, giant, trek, stromers...

The forum is great place to learn what NOT to buy and what to buy.


And here are the 3 rules:

- buy from local dealer
- buy brand new
-3k and UP for good Powerfull motor and battery and quality components.
lol,there is nothing wrong with buying online,CCX is a fantastic bike, bikes get damaged for time to time,it happens and the reality is OP didn't overpay for his bike and the issue will be handled faster and with less effort than it would be if he dropped the bike off at a local shop. Part will be delivered and replaced while he sits on his sofa. Enjoy overpaying for your bikes
 

karmap

Member
Nothing wrong with buying online,CCX is a great bike and a great deal, the reality is he didn't overpay for his bike and the issue will act

lol,there is nothing wrong with buying online,CCX is a fantastic bike, bikes get damaged for time to time,it happens and the reality is OP didn't overpay for his bike and the issue will be handled faster and with less effort than it would be if he dropped the bike off at a local shop. Part will be delivered and replaced while he sits on his sofa. Enjoy overpaying for your bikes

Ok how about the battery issue that they clearly WON'T solve
 

AHicks

Well-Known Member
I'm not familiar with that issue, but my bet is in the right hands, with the right attitude, it's not as big a deal as it's being made out to be.

When you agreed to the online purchase, you agreed to be responsible for arranging all maintenance and repairs, even the original assembly of the bike. That's how you got it as inexpensively as you did. If this is beyond the scope of your willingness, or ability, you need to arrange to have it done for you!
 

karmap

Member
I'm not familiar with that issue, but my bet is in the right hands, with the right attitude, it's not as big a deal as it's being made out to be.

When you agreed to the online purchase, you agreed to be responsible for arranging all maintenance and repairs, even the original assembly of the bike. That's how you got it as inexpensively as you did. If this is beyond the scope of your willingness, or ability, you need to arrange to have it done for you!
The right hands and attitude? It’s a design issue. They don’t want you opening up the battery. There is no way to fix it other than changing the design of the socket or to have a smaller battery.

Yeah. I agreed to repairs. If they told me how to repair it other than “yeah we know this Battery can’t fit on this frame, stinks to be you, try some straps because that’s all we can come up with either” I would do it.

we got it as inexpensive as we did because they spent no money on design and figured people wouldn’t actually use thier Bike’s for commuting.
 

AHicks

Well-Known Member
So get creative. FIX the design with one of your own! What would it take? A bracket made from a piece of alum. angle?
 

Bruce Arnold

Well-Known Member
i think you are missing the point of people being upset. There is one thing to have poor quality control. And yes people complain on the internet so sometimes it can make it seem like there are more products with problems then there actually are. If juiced fixed those 100 bikes you speak of or were upfront about the issue there wouldn’t be an issue here.

the issue is that they know there is a problem with the design for a product they sold. They kept selling it. Told people the problem would work itself out while in the return period. Didn’t fix it with a permanent fix while under warranty. And now won’t fix it with a real fix out of warranty.

thats just a bad company. Nothing todo with statistics.
I don't think I'm missing the point about being upset. They should be upset. I'm on their side.

I think you are missing the point of my post. You don't know that there's a problem with the design, because there are thousands of bikes out there running just fine with the same equipment. You don't have sufficient data to make the assertion you've made. You think you're right, but you don't know you're right. And you can't know that you're right.
 

karmap

Member
I don't think I'm missing the point about being upset. They should be upset. I'm on their side.

I think you are missing the point of my post. You don't know that there's a problem with the design, because there are thousands of bikes out there running just fine with the same equipment. You don't have sufficient data to make the assertion you've made. You think you're right, but you don't know you're right. And you can't know that you're right.
ok if it isn’t a design flaw then it is terrible customer support that won’t fix a problem then know they can fix.
 

karmap

Member
There are definitively NOT thousands of 52v CCS bikes roaming around. It was a limited option because Juiced launched the CCX very shortly after, and stopped listing the 52v pack as an option for the CCS, until the CCS 2 came out, with the wider downtube. They confirm the issue in the attached message with tech support. They are basically abandoning the people with these $2000+ bikes with a serious design flaw, because it was such a niche option between designs.
If they would just send me the smaller battery and be done with it I would at this point be ok with it.

It’s just so blatant they know the product they sold doesn’t work and they don’t care.
 

Ebiker01

Active Member
Nothing wrong with buying online,CCX is a great bike and a great deal, the reality is he didn't overpay for his bike and the issue will act

lol,there is nothing wrong with buying online,CCX is a fantastic bike, bikes get damaged for time to time,it happens and the reality is OP didn't overpay for his bike and the issue will be handled faster and with less effort than it would be if he dropped the bike off at a local shop. Part will be delivered and replaced while he sits on his sofa. Enjoy overpaying for your bikes

I didn’t i overpay for mine’s. Zero past and future issues b/c I know the ebike inside and out.

Between Juiced CCX and the Stromers, the CCX is a much better value and quite reliable if you are a DIY person.
As long as it works it is a great ebike, probably has the best range+performance+price.
But i read many posts of people complaining... but those could be 5-6posts out of hundreds of satisfied CCX ebikers. So, in reality is hard to tell and I don’t know the stats in detail.
It’s a new company vs the mass produced mid drives ebikes, hopefully they will get it right for every single ebike produced.
 

Bruce Arnold

Well-Known Member
There are definitively NOT thousands of 52v CCS bikes roaming around. It was a limited option because Juiced launched the CCX very shortly after, and stopped listing the 52v pack as an option for the CCS, until the CCS 2 came out, with the wider downtube.
There's no structural difference between the older 48V and 52V CCS's. There was a time in 2017 when Juiced offered 48V batteries in 17.4 Ah and 21 Ah, both discontinued (in early 2018 IIRC). The case for these larger batteries is the same wide format as the 52V cases. I have the 17.4 Ah battery. I can see how problems might develop, but I've never had any, with over 3,000 miles on the clock.

I say thousands because they used to post numbers on their website. That also ceased about 18 months ago.

The fact that they improved the design doesn't mean that the earlier design was "flawed." If a company has 99% customer satisfaction and wants to move it up to 99.5%, my hat is off to them. I hope there will be many more improvements in the future.

Look, you're mad at Juiced and feel let down and I'm not arguing that point. I wish your bikes (you bought three???) were as trouble-free as mine. All I'm saying is, you don't have the information to support the conclusions you state about Juiced Bikes as a whole.
 

karmap

Member
There's no structural difference between the older 48V and 52V CCS's. There was a time in 2017 when Juiced offered 48V batteries in 17.4 Ah and 21 Ah, both discontinued (in early 2018 IIRC). The case for these larger batteries is the same wide format as the 52V cases. I have the 17.4 Ah battery. I can see how problems might develop, but I've never had any, with over 3,000 miles on the clock.

I say thousands because they used to post numbers on their website. That also ceased about 18 months ago.

The fact that they improved the design doesn't mean that the earlier design was "flawed." If a company has 99% customer satisfaction and wants to move it up to 99.5%, my hat is off to them. I hope there will be many more improvements in the future.

Look, you're mad at Juiced and feel let down and I'm not arguing that point. I wish your bikes (you bought three???) were as trouble-free as mine. All I'm saying is, you don't have the information to support the conclusions you state about Juiced Bikes as a whole.
i don’t get your posts. Ok, you are a DIY kind of guy and you don’t have any issues. I am happy for you. Yes we don’t know how many bikes they sold and I can’t do a statistical analysis on Juiced quality control and problem areas.

None of that changes that Juiced has written in customer support responses that that they now the wide format battery on the CCS has issues because of its size. they admit it. Why do you need to go on about other models being fine and lots of customers being happy

Juiced themselves recognize it, they don’t don’t give a damn. Which is not a sign of a good company.
 

Bruce Arnold

Well-Known Member
i don’t get your posts. Ok, you are a DIY kind of guy and you don’t have any issues. I am happy for you. Yes we don’t know how many bikes they sold and I can’t do a statistical analysis on Juiced quality control and problem areas.

None of that changes that Juiced has written in customer support responses that that they now the wide format battery on the CCS has issues because of its size. they admit it. Why do you need to go on about other models being fine and lots of customers being happy

Juiced themselves recognize it, they don’t don’t give a damn. Which is not a sign of a good company.
OK, you don't get it. I'll stop trying.

Until the next time. 🤣
 
There's no structural difference between the older 48V and 52V CCS's. There was a time in 2017 when Juiced offered 48V batteries in 17.4 Ah and 21 Ah, both discontinued (in early 2018 IIRC). The case for these larger batteries is the same wide format as the 52V cases. I have the 17.4 Ah battery. I can see how problems might develop, but I've never had any, with over 3,000 miles on the clock.

I say thousands because they used to post numbers on their website. That also ceased about 18 months ago.

The fact that they improved the design doesn't mean that the earlier design was "flawed." If a company has 99% customer satisfaction and wants to move it up to 99.5%, my hat is off to them. I hope there will be many more improvements in the future.

Look, you're mad at Juiced and feel let down and I'm not arguing that point. I wish your bikes (you bought three???) were as trouble-free as mine. All I'm saying is, you don't have the information to support the conclusions you state about Juiced Bikes as a whole.
Bruce- I’ve had the same experience with my CCX-except for a few minor problems that Juiced took care of right away, it has been an exceptional bike! (I have around 2000 miles on it now.) Happy riding!
 

Dave Hume

New Member
Bruce- I’ve had the same experience with my CCX-except for a few minor problems that Juiced took care of right away, it has been an exceptional bike! (I have around 2000 miles on it now.) Happy riding!
Ditto for me, except that I'm at about 3800 miles at age 78 on both a CCS and now a CCX. Other than the notorious taillight, nothing more than expected maintenance. I'm well satisfied, and maybe someday I'll try to say so as well as you have. The only problem - winter is arriving in Idaho!
 
Ditto for me, except that I'm at about 3800 miles at age 78 on both a CCS and now a CCX. Other than the notorious taillight, nothing more than expected maintenance. I'm well satisfied, and maybe someday I'll try to say so as well as you have. The only problem - winter is arriving in Idaho!
I’m shooting for both-3800 miles and 78!! Keep riding Dave!!!
 

Nomad

New Member
So back to the origal point was the custom taken care of?Was the issue resolved and is customer happy with there bike now?