Working on it! Called Falco just a few minutes ago and I think their offices are on the east coast, so closed for the moment. Left messages requesting your info on 3 different lines, so we should hear something tomorrow from them. I've known Rakesh Dhawhan, since his days as an engineer & designer at Wavecrest Labs, Tidalforce ebikes; so I know you have a great system.
Their voicemail is a bit...automated, shall we say ; however, when you get to a department and are on hold, Falco has very classy music; Dave Brubeck's wonderful jazz piece, 'Take Five.' It's such a classic piece I just had to share some video of the original performance. Enjoy! (the voicemail music really only uses the first few bars of this piece)
@Lynn , in an email I got from Rakesh, he indicated that the whole team is overseas at one of the International shows. They're a small group so I suspect they will be back after the end of the week. Rakesh forwarded links to some standard installation material that is on their website but it does not appear that they have a separate owner's manual. This should help you with settings on the kit; however, you should lean hard on the shop that sold you the kit to walk you through some of that info if they haven't already.