Nope, you're not missing a thing Vic.The App is quite rudimentary at the moment but looks like it will be useful. At the moment I am not really interested with changing assistance levels (Auto mode works fine for me for now) but I am interested on the ride details that are recorded. However, I can't change from metric to imperial units. Am I missing something here?
What year is it? I think the 2018s came out with 3 and were changed to 5 mid year. If you have the app does it connect? If so, can you upgrade?
If you work out a solution, I'd love to know. I can vary the power amongst the different settings but can't seem to upload new software - error code to contact the dealer. It'll be a few weeks before I get a chance to visit the dealerIts an early 2018. It will connect via bluetooth to the Ride Control app and tells me that it needs to be updated, but the update fails every time. I'm in Austin and the local Giant dealers don't do anything with e-bikes so that can't help.
Yeah, thats one of the local dealers, they have a location in Austin. They do not offer any e-bike service. They don't even have the dealer diagnostics tools.Might not be local, but maybe it's time for a road trip? Give these guys a call?
One wonders why they'd have the advertisement for the new ebikes on their site?Yeah, thats one of the local dealers, they have a location in Austin. They do not offer any e-bike service. They don't even have the dealer diagnostics tools.
I believe that the app has been pulled from Gplay, and this certainly explains why.A word of caution guys, I tried the app on my 2018 Giant Road-E+1 Pro and as it was installing the updates my display went blank! It doesn't power up now I contacted my LBS who had a word with Giant UK and they say that because the update didn't complete it would need a hard reset at the Giant factory in Nottingham which would mean boxing the bike and shipping it over 300 miles! Thankfully Giant have been very helpful and are sending a new display to my LBS and they reckon that should fix it. I will post an update when its fixed which should be next week all going well.
Hi Dave, unfortunately the bike has no power at all so its just effectively a heavy road bike for now! I'm sure all will be good after the fix, I will be leaving apps well alone now...I believe that the app has been pulled from Gplay, and this certainly explains why.
Sorry to hear of your trouble, and I hope you get fixed up quickly.
Does the bike work properly without the display?
Oh dear... I suspect that a new display might do nothing to fix the problem.Hi Dave, unfortunately the bike has no power at all so its just effectively a heavy road bike for now! I'm sure all will be good after the fix, I will be leaving apps well alone now...
Giant seem pretty confident the new display will fix the problem, this is a quote from the email I received.Oh dear... I suspect that a new display might do nothing to fix the problem.
Reason being is that it is my belief that there is a controller for the bike that has the firmware, which is separate from the display and buttons. I could very well be wrong about this and am happy to be corrected/educated.
If I'm right (and I hope I am for your sake) then the new display will be dark as well. The only other thing I can think of is that maybe the display is able to update the firmware on the controller?
Question for any/all Giant owners with a display.
Does the bike run with assist while the display is removed?