Giant e bike app- any experience with it?

What year is the Quick-E? I've heard of issues with 2018 models. Some work, some not. Maybe there's a firmware update available for the bike?
It's a 2019. I'd like to connect it so I can see if it needs a firmware update, I'm not really interested in the usage data just yet.
When the app first came out, I did the firmware updates with the app. Giant took out that functionality as it was bricking 2018 models if I recall. I suppose I got lucky. Take the bike to the store where you got it and they should be able to do a firmware update for you.