Sometimes that's the price you pay for purchasing online. Endless running around, frustration and no one to talk to.Welp, after a dozen more calls I managed to get through to them three times.
-The first time George lied to me and said he would contact me the following day after talking to a mechanic who I do not believe exists. He did not do so.
-The second time he said he had forgotten and would send me an email within an hour, he did not.
-The third time I talked to a new assistant who said that she would have George return my call. He did not.
I have not had my bike for the entire summer because of Voltbikes shady garbage and the company that was holding my bike is now telling me to pick it up because of their inability to contact the manufacturer to get parts support. It does not appear like I will be able to have this bike fixed at all.
Voltbike is a terrible company and deserves a terrible reputation. They do not have product support and the company is literally one dude dodging phone calls and reselling chinese bikes he can not service. His assistant accidentally confirmed that he IS the company and the company is him in our conversation.
Had I known any of this I would never have gone with this company and I warn anyone else to cancel an order with them if they have one. They sell lemons and then ghost on you.
You may want to purchase the motor here: https://www.alibaba.com/product-detail/36v-250w-to-350w-MMG330-bafang_60582230458.html