Known Issues & Problems with Benelli Products + Help, Solutions & Fixes

Ann M.

Well-Known Member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Benelli as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

rchenail

New Member
I bought a Classica from Costco for my wife and it came with a mph display. I got in touch with them and they contacted the Canadian distributor to have a replacement display. It came in yesterday. It was fairly easy to replace the unit. The cable runs into the battery compartment so once the battery is off, you need to unscrew the right cover that exposes all the wiring. It's fairly tight to remove the large quick connect wire. You need to identify three smaller wires with masking tape and number them 1 to 3. Remove them one by one and the rubber hole cover so you have enough room to remove the one your replacing. Set screws are used to attache the handle and the display unit so this is simple. The only problem I ran into was to remove the bar end plug. It broke off so I will need to get a replacement. Works fine. I enjoy taking her bike for a spin on occasion and am very impressed with how easy it is to operate. The shifting is also very smooth.
 

adeswsff

New Member
I bought a Classica from Costco for my wife and it came with a mph display. I got in touch with them and they contacted the Canadian distributor to have a replacement display. It came in yesterday. It was fairly easy to replace the unit. The cable runs into the battery compartment so once the battery is off, you need to unscrew the right cover that exposes all the wiring. It's fairly tight to remove the large quick connect wire. You need to identify three smaller wires with masking tape and number them 1 to 3. Remove them one by one and the rubber hole cover so you have enough room to remove the one your replacing. Set screws are used to attache the handle and the display unit so this is simple. The only problem I ran into was to remove the bar end plug. It broke off so I will need to get a replacement. Works fine. I enjoy taking her bike for a spin on occasion and am very impressed with how easy it is to operate. The shifting is also very smooth.
How do you feel now after buying it 4 month?
 

rchenail

New Member
Just love it. She has used it more lately because of tunnel carpien surgeries to both hands she had early this spring. Sometimes I wished I bought an e-bike also. She is 5'2" and the seat has to go to it's lowest position for her. The 26" model (not available at the time at Costco) would have been a better fit. She's getting used to it and as I mentionned before in my previous post, I love taking it for a 4km trip to the grocery store. We have done several 20 to 30 km trips on mostly flat paths and the charge level is always practically full. The front break is the weak link but not a big issue. The Shimano Nexus (8 speed hub) is excellent. Great looking and well built. Wish they would have provided the lugs for a water bottle, however I found a clamp on bottle cage that fits perfectly under the seat.
 

adeswsff

New Member
Just love it. She has used it more lately because of tunnel carpien surgeries to both hands she had early this spring. Sometimes I wished I bought an e-bike also. She is 5'2" and the seat has to go to it's lowest position for her. The 26" model (not available at the time at Costco) would have been a better fit. She's getting used to it and as I mentionned before in my previous post, I love taking it for a 4km trip to the grocery store. We have done several 20 to 30 km trips on mostly flat paths and the charge level is always practically full. The front break is the weak link but not a big issue. The Shimano Nexus (8 speed hub) is excellent. Great looking and well built. Wish they would have provided the lugs for a water bottle, however I found a clamp on bottle cage that fits perfectly under the seat.
Can you tell me how to turn on the headlight? The manual says to rotate the left to the end, but it doesn't work.
 

rchenail

New Member
the left shift handle, when you twist down for a couple of seconds will turn on the display for low light or night time. In our case, there was a plastic tab on the headlight that you needed to remove by pulling on it. This is so the batteries inside the headlight have contact. The top black button on the headlight will turn on or off. Same goes for the taillight.
 

adeswsff

New Member
the left shift handle, when you twist down for a couple of seconds will turn on the display for low light or night time. In our case, there was a plastic tab on the headlight that you needed to remove by pulling on it. This is so the batteries inside the headlight have contact. The top black button on the headlight will turn on or off. Same goes for the taillight.
Thanks. It works now