Known Issues & Problems with Evelo Products + Help, Solutions & Fixes

Ann M.

Well-Known Member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Evelo as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

TWBKR

Member
Have a new 2019 Evelo Aurora with the 750W motor and NuVinci Enviolo CVT hub. Problem is my Enviolo shifter just died. Light went out and twisting the grip doesnt change the gearing. Ugh. Anyone with a similar problem? Thanks.
 
If you haven't already, I recommend you call Evelo and/or get on their web site and send them a service form and be sure to express your dissatisfaction. Their customer service is great and I'm sure they will remedy this issue to your satisfaction.
 

Woodie582

Member
does the throttle work? On our Aurora I have to make sure the battery clicks into position, that requires me to press the battery towards the downtube to get the click. You could also make sure the connection is good at the hub. I think ours has done that once or twice and once the throttle is press the Harmony lit up.
 

TWBKR

Member
Thanks. I looked at it closer and saw that the cable had come loose and the plastic plug broke and the wires came out of the plug at the point the cable goes into the rear wheel hub controller. Looks like I will need to order a whole new cable. Although, I would have to figure out out to pull the new cable through the frame and merge into the cable ties. I did contact Evelo and they mentioned it was $60 for a new cable, but not sure how much to ship it to Asia. Ugh, expensive cable. Strange, have no clue how the cable got broken.
 

Woodie582

Member
The cable only passes through the down tube and then tie wraps on the outside of the frame back to the hub. I would disconnect at the shifter tie a thin sturdy rope to the cable end and pull the old cable with rope attached out the bottom of the down tube making sure rope is long enough to stay exposed at the handle bar end. Tie the new cable to the rope and pull the rope and cable up. Looks like an easy job.