Known Issues & Problems with Giant Products + Help, Solutions & Fixes

keepuplad

New Member
Also still waiting on a MIK rack deck, 3 wks and counting.
Make that 4 wks and counting... so much for "yes, we have them in stock"!

Anyways, I've put another 300km on it now, couple more things I've noticed. The rubbery cover for the charging port doesn't like low temperatures - it's been <5 degrees most mornings, and having had the bike on charge overnight I can't get the cover to close. It just flicks open again, which wouldn't be much of an issue except that my commute includes ~15km of gravel, so there's plenty of muck that I want to keep out.

On the upside, the lip on the plastic motor guard that extends on the chainring side is remarkably effective at keeping muck off the chain! The combination of mudguards, the wide downtube/battery, and that little lip mean that I only get a bit of fine mud spatter on my shoes, hardly anything on the rest of me, even when it's quite damp.

Out of curiosity, is everyone else taking their chain off to clean? The first time I popped the chain cleaner on it and spun the pedals backward I went "Ohhh....🙄" - of course the chain didn't move. I then noticed that mine had come with a quicklink in the chain, I presume that's why. Is there any trick to allow you to spin the chain backwards on the bike?
 

jonnyo

New Member
This is my loose yamaha motor


Rs700.... did you ever get the loose motor fix? i have the same thing on the 2018 Thoughroad e+. it s only 3 weeks old and perhaps 400km on it but there is play in the motor now and i can feel it on every pedal stroke. Wasnt like this at first.

any fix? solutions?
 

JayVee

Well-Known Member
Rs700.... did you ever get the loose motor fix? i have the same thing on the 2018 Thoughroad e+. it s only 3 weeks old and perhaps 400km on it but there is play in the motor now and i can feel it on every pedal stroke. Wasnt like this at first.

any fix? solutions?
Did you check out the creaking thread? Not sure if it's the same issue, but might be worth a look.

 

RS700

New Member
Did you check out the creaking thread? Not sure if it's the same issue, but might be worth a look.

Yes I had the creaking early on, probably because you have to drop the motor to get the dongle in. The motor is still loose but not
got any worse since my video. Planning to take to the shop before winter sets in, but Giant near me is in the middle of Cambridge and no parking near so I have being putting it off. Your bike is new so shouldn't be like that. I'm up to 4500 miles now.
 

Berserker26

Member
Yes I had the creaking early on, probably because you have to drop the motor to get the dongle in. The motor is still loose but not
got any worse since my video. Planning to take to the shop before winter sets in, but Giant near me is in the middle of Cambridge and no parking near so I have being putting it off. Your bike is new so shouldn't be like that. I'm up to 4500 miles now.
Did it resolve? I have squeaking/creaking since putting the Speedbox 2 in.
 

jonnyo

New Member
Did it resolve? I have squeaking/creaking since putting the Speedbox 2 in.

i loosen up the 3 motor attachement bolt and re torque all of them and it seems to have fix the issue for today. we will see if it last but i dont see anything else but those 3 bolts been the reason to get either loose or creaking.
 

RS700

New Member
Did it resolve? I have squeaking/creaking since putting the Speedbox 2 in.
Yes creaking started after speed box went in. I had to drop the motor a few times because the first dongle was kaput. Maybe that's where my issue started. My bolts are quite loose in the motor, so I would repair with a sleeve to tighten everything up. Also motor cover is smashed by the chain coming off, so I'll get Giant to have a look- when I get round to it.
 

Roxlimn

Member
I have an error code right now on my Giant Dirt E+2 2016 where the entire battery indicator blinks, and then the topmost 20% indicator blinks. I can't find the error code that matches this warning. Does anyone know what it is? The bike otherwise performs more or less normally, except the Ridecontrol Charge display only shows 80% on my Energypak 500, when it's full.