Known Issues & Problems with Jetson Products + Help, Solutions & Fixes

#1
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric scooters & bikes from Jetson as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

SPS

New Member
#2
Has anyone had an issue with their Jetson E-bike where the power repeatedly cuts out, requiring it to be shut off and back on again?
 
#3
It sounds like the BMS on the battery is cutting out power because some of the cells are going below the low voltage cutoff.

Jetson uses poor quality li-ion cells and has the BMS set with a Low Voltage cutoff that depletes the cells too much if you run the battery dead. After several cycles your cells will be toast and the BMS will cutoff power.

I would burrow a friend's battery and see if it works ok.