Known Issues & Problems with Qualisports Products + Help, Solutions & Fixes

Court

Administrator
Staff member
No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Qualisports as well as any help and solutions you know of. Sometimes that means a DIY fix and other times it can mean a recall, software update or part replacement by a dealer.

Please be respectful and constructive with feedback, this is not a space for hate speech. In many cases, representatives from the company will see feedback and use it to improve their product. In the end, the goal is to enjoy riding and help each other go further and be safer.
 

hamidlmt

New Member
I’ve been riding the Qualisports Volador since April. As of today, I’ve put 1010 miles on the bike. It’s a bit of a quirky ride, and I love it. However, a couple weeks of riding lead me to replacing the saddle with something more comfortable. A couple months back the very basic plastic pedals were replaced with a nice set of aluminum folding pedals. On the same day, one pedal became loose and the other stiffened.

The seatpost battery is elegant and unique, but does not lock in place. I picked up a small, locking chain as I wanted to be able to lock the seatpost battery to the frame. A motivated thief could thwart that deterrence, but it gives me a measure of peace when away from the bike, while parked in friendly areas of town.

The breaks are squeely, but they grab quite well. I can readily get 20 miles on a charge, when using mainly pedal assist 1 or 2, with very occasional throttle use and higher assist levels.
 
I have 2 Dolphins. I bought on-line. If you can, I would suggest buying from a local dealer. Shipping boxes were not in good shape. Both had the racks unsecured in the boxes causing slight scratches in the bike coating. During the shipping / delivery I imagine they were not careful. I received no notice that they were shipped and these were left on my front porch for at least 4 hours. I have had no assistance is asking for touchup paint or any recourse on the bike needing adjusting right away and am hopeful I may get some help on these 2 items. This is a problem when buying on-line without a dealer in San Diego. I am sure Qualisports will continue their product and quality improvement as these bikes become more popular.

1st bike. Had an issue with the front rack. One out of three holes in the rack do not match up to the holes on the bike for attaching. One hole in the rack will need to be elongated about 1/16 of an inch to be able to use the third bolt. Brakes were good but needed to be adjusted and the gears need to be adjusted since there is a clacking sound. There were 4 washers short that I had to use from the second bike to attach the fenders. I used Bolton Bikes review to look and see how to install the fenders. Thank you Kyle.

2nd Bike. Upon unpacking the chain was lying on the ground. It was so kinked up I decided to remove the rear tire to unkink it and put the chain back on. You will need a 18mm wrench which I did not have so I borrowed one for now. Brakes and gears will need to be adjusted but not immediately. Any good bike shop can handle it. This is not a big deal and if I would have bought these bikes at a shop and I am sure all would have been taken care of already. Needed to buy more washers since I used these for the other bike.

Overall, I lived through the experience (haha). At the time I was bummed since this is a lot of money and I had to watch some videos to understand what to look for and what steps to take but everything has worked out for now.

Qualisports should have included at least a diagram of how the fenders are attached and perhaps a parts list for the fenders. That would have been nice.

I am 63 and weigh 236 and am 6' tall and have no problem going up a small hill with pedal assist. Even tried steeper hills and still no problem with pedal assist in 7th gear at level 3 assist. Using only the throttle will get you part way up a big hill, all the way up on a small hill and on level ground it is awesome to ride around at 19+ mph. These bikes do seem to be built very well and I think Kyle's review from Bolton Bikes made the difference for me to purchase and take a chance and buy online.

For help in attaching the fenders; tape the nutplates to the inside of the fender (much easier to deal with), attach 1 small bolt into the black top plate to the inside nutplate and then use a taller bolt with many washers and attach to the inside nutplate to bend the metal slightly into the contour of the fender. Let sit for a few minutes for the metal to take shape and remove the taller bolt and now you can easily use the small correct bolt for attaching the fender brace to the fender. In the future the black top piece could be already slightly contoured to help with the assembly.

Hope this helps and I plan on enjoying these bikes in our RV travels as well as the beaches on the west coast. Alaska is our next big trip.

Both bikes fit into the back of a 1996 Jeep Cherokee. These should be safer inside and away from the elements.

I want to say thank you to Kyle and Jessica at Bolton Bikes and to Alex and Daniel at Qualisports for their help.

Mark
 

Joe-Denver

New Member
I ordered a Dolphin and received it last Friday. Unfortunately winter has come early to Denver with almost a foot of snow that fell this week. So, I have not had much of chance to ride my Dolphin, but the few miles I did, I am very pleased with it. I put together an unboxing video forThere whomever might be interested in seeing how they will receive a Dolphin and what has to be done to get it ready to ride. A link is include at the end of this posting.

There are a few things that should be mentioned about the packaging of the Dolphin. I bought through Amason but it was shipped from Qualisports. The taping of the box needs to be better. The top of the box was unsecured because the three places of packing tape were broken. Depending on how the box was handled, some loose items in the box could have fallen out but fortunately that was not the case. Qualisports needs to seal the box with better use of packing tape or use plastic packing straps. The other item to mention is that there were absolutely no instructions on how to attach the fenders. That took some trial and error to figure out. Also, there could have been better instructions on how to use the display unit. I am still trying to figure out how to access and change settings as needed. The final item is that the rear light didn't work. I changed the batteries in it but it does not switch on. Still need to contact Qualisports about that.

I do want to mention that leading up to my decision to purchase the Dolphin I had a couple of exchanges with Qualisport and want to thank Alex for his assistance. Pre-sale support was good.

All in all, I am very pleased with the Dolphin so far. The fit and finish is quite nice and it just looks like a quality bike. I debated as to whether or not to go with the Beluga with its 4" fat tires and 500W motor. After a lot of back and forth research and thinking, I decided that the smaller folding size and and anticipated greater distance per charge for the 350W motor would be best for me. I will be using it as we travel in our small travel trailer and I don't anticipate that I will be dealing with extreme trails. Campng away from power for several days or a week puts a benefit to having greater mileage from a full battery charge. I will see how that goes. The fact that the Dolphin comes with balloon size tires of 2.35" was another deciding factor. The little I have ridden my Dolphin shows that these tires give the stability I anticipated and look to help provide a comfortable ride.

 

OldBaldy

New Member
I have 2 Dolphins. I bought on-line. If you can, I would suggest buying from a local dealer. Shipping boxes were not in good shape. Both had the racks unsecured in the boxes causing slight scratches in the bike coating. During the shipping / delivery I imagine they were not careful. I received no notice that they were shipped and these were left on my front porch for at least 4 hours. I have had no assistance is asking for touchup paint or any recourse on the bike needing adjusting right away and am hopeful I may get some help on these 2 items. This is a problem when buying on-line without a dealer in San Diego. I am sure Qualisports will continue their product and quality improvement as these bikes become more popular.

1st bike. Had an issue with the front rack. One out of three holes in the rack do not match up to the holes on the bike for attaching. One hole in the rack will need to be elongated about 1/16 of an inch to be able to use the third bolt. Brakes were good but needed to be adjusted and the gears need to be adjusted since there is a clacking sound. There were 4 washers short that I had to use from the second bike to attach the fenders. I used Bolton Bikes review to look and see how to install the fenders. Thank you Kyle.

2nd Bike. Upon unpacking the chain was lying on the ground. It was so kinked up I decided to remove the rear tire to unkink it and put the chain back on. You will need a 18mm wrench which I did not have so I borrowed one for now. Brakes and gears will need to be adjusted but not immediately. Any good bike shop can handle it. This is not a big deal and if I would have bought these bikes at a shop and I am sure all would have been taken care of already. Needed to buy more washers since I used these for the other bike.

Overall, I lived through the experience (haha). At the time I was bummed since this is a lot of money and I had to watch some videos to understand what to look for and what steps to take but everything has worked out for now.

Qualisports should have included at least a diagram of how the fenders are attached and perhaps a parts list for the fenders. That would have been nice.

I am 63 and weigh 236 and am 6' tall and have no problem going up a small hill with pedal assist. Even tried steeper hills and still no problem with pedal assist in 7th gear at level 3 assist. Using only the throttle will get you part way up a big hill, all the way up on a small hill and on level ground it is awesome to ride around at 19+ mph. These bikes do seem to be built very well and I think Kyle's review from Bolton Bikes made the difference for me to purchase and take a chance and buy online.

For help in attaching the fenders; tape the nutplates to the inside of the fender (much easier to deal with), attach 1 small bolt into the black top plate to the inside nutplate and then use a taller bolt with many washers and attach to the inside nutplate to bend the metal slightly into the contour of the fender. Let sit for a few minutes for the metal to take shape and remove the taller bolt and now you can easily use the small correct bolt for attaching the fender brace to the fender. In the future the black top piece could be already slightly contoured to help with the assembly.

Hope this helps and I plan on enjoying these bikes in our RV travels as well as the beaches on the west coast. Alaska is our next big trip.

Both bikes fit into the back of a 1996 Jeep Cherokee. These should be safer inside and away from the elements.

I want to say thank you to Kyle and Jessica at Bolton Bikes and to Alex and Daniel at Qualisports for their help.

Mark
Bolton Bikes review shows fender install on the Dolphin? Do you happen to have a link for that? Or do you mean you used the video only to see where the fenders went? Thanks!
 
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OldBaldy

New Member
I ordered a Dolphin and received it last Friday. Unfortunately winter has come early to Denver with almost a foot of snow that fell this week. So, I have not had much of chance to ride my Dolphin, but the few miles I did, I am very pleased with it. I put together an unboxing video forThere whomever might be interested in seeing how they will receive a Dolphin and what has to be done to get it ready to ride. A link is include at the end of this posting.

There are a few things that should be mentioned about the packaging of the Dolphin. I bought through Amason but it was shipped from Qualisports. The taping of the box needs to be better. The top of the box was unsecured because the three places of packing tape were broken. Depending on how the box was handled, some loose items in the box could have fallen out but fortunately that was not the case. Qualisports needs to seal the box with better use of packing tape or use plastic packing straps. The other item to mention is that there were absolutely no instructions on how to attach the fenders. That took some trial and error to figure out. Also, there could have been better instructions on how to use the display unit. I am still trying to figure out how to access and change settings as needed. The final item is that the rear light didn't work. I changed the batteries in it but it does not switch on. Still need to contact Qualisports about that.

I do want to mention that leading up to my decision to purchase the Dolphin I had a couple of exchanges with Qualisport and want to thank Alex for his assistance. Pre-sale support was good.

All in all, I am very pleased with the Dolphin so far. The fit and finish is quite nice and it just looks like a quality bike. I debated as to whether or not to go with the Beluga with its 4" fat tires and 500W motor. After a lot of back and forth research and thinking, I decided that the smaller folding size and and anticipated greater distance per charge for the 350W motor would be best for me. I will be using it as we travel in our small travel trailer and I don't anticipate that I will be dealing with extreme trails. Campng away from power for several days or a week puts a benefit to having greater mileage from a full battery charge. I will see how that goes. The fact that the Dolphin comes with balloon size tires of 2.35" was another deciding factor. The little I have ridden my Dolphin shows that these tires give the stability I anticipated and look to help provide a comfortable ride.

Nice unboxing. I would suggest airing down the front tire as an alternative to removing it. Either way works!
 
Bolton Bikes review shows fender install on the Dolphin? Do you happen to have a link for that? Or do you mean you used the video only to see where the fenders went? Thanks!
Sorry for the late response - I used Bolton Bikes review and kept zooming in to make sure I had them on right.

Mark