Known Issues & Problems with Voltbike Products + Help, Solutions & Fixes

Certainly, I can go take a set of new photos if you need anything specific. The only part of the second photo that is damaged is the inner gear ring (the greasy dark teeth my finger is pointing at), it is what that other gear sits inside of and it ground out both the inner gears movable teeth and the outer gears corresponding fixed teeth. That outer gear is inside of a larger (lighter colored) metal housing that is then secured to the motors case. With the way it was assembled I am unsure it was ever intended to be taken back apart again, its stuck together pretty strongly, and thus captures and contains that inner gear. I might be able to get it apart too, I have never tried and I was uncertain if those parts would even be shipped separately anyway. That multi gear assembly contains no electric parts, its just part of the drive train. To be clear the lighter colored housing is in no way damaged. The only damage is the small gear with teeth in the left photo and the visibly damaged portion of that darker colored inner gear that surrounded it.

I am posting here because I do not see your private message. The only conversation in my inbox is from 2017 and i received no notification abut a PM. Sorry if I was looking in the wrong place.
Thanks for emailing me your credentials over the email. We found your name and your order in our system. You purchased your bike early 2017 and I can see that during your 1 year of ownership we did mail you a few spare parts which appear that you successfully installed. It appears that you had a mechanical issue (broken gear and bearing) with your Bafang Mid-Drive motor after your warranty expired. You emailed us about this in July. It appears that we did not have those particular pieces available back then for what I apologize. I have to admit that those pieces are very specific to the Max Drive mid motor system and this is the first time I see failure. We managed to get those and they got shipped to you on Dec.4 to your address at MA, USA.
 
Thanks for emailing me your credentials over the email. We found your name and your order in our system. You purchased your bike early 2017 and I can see that during your 1 year of ownership we did mail you a few spare parts which appear that you successfully installed. It appears that you had a mechanical issue (broken gear and bearing) with your Bafang Mid-Drive motor after your warranty expired. You emailed us about this in July. It appears that we did not have those particular pieces available back then for what I apologize. I have to admit that those pieces are very specific to the Max Drive mid motor system and this is the first time I see failure. We managed to get those and they got shipped to you on Dec.4 to your address at MA, USA.
I've recieved the parts and they're just what I needed. Hopefully this can get me back on the road, thanks for the help!