My experience with Walmart Electric Bikes

HoustonGlen

New Member
So I decided to purchase a electric bike at Walmart for the simple fact they are really good about returns and value. I have been skiddish about ordering from other companies due to the possible damage that might occur in shipping. I live in Houston which is pretty flat. The first Ebike I ordered was the Hyper 36v 250w E-ride City 700c. which arrived in 2 days and box was almost in pristine condition. After I assemble the bike I was really impressed with the build quality , components and how smooth and quiet it was. Was pretty zippy and got over 19 miles on one charge. Unfortunately within 1 week there was a grinding sound in the pedal cranks. I called Hyper and customer service was awesome. Very quick to answer the phone professional and polite. I was told that the issue sounded like it needed a new crank set. But it would take many, many, many weeks to get the parts and was advised not to ride and to return the bike to Walmart which I did hassle free. So I could have done an exchange but if a company doesn't carry parts why bother.

Then I ordered the KENT 27.5 36v 350w MTB. Took almost 5 days to receive, making 4 stops from S.C. to Houston,Tx. and once arrived box was trashed by the delivery company being held together with shipping tape. I knew in my gut I was going to have issues and I was right. Once un-packed parts were missing and there was damage to the battery. The battery housing was chipped were the locking latch goes. Therefore the battery would not lock in place. Also a pedal was missing , frayed cables, loose spokes. After spending some time snugging up spokes and truing wheels, adjusting all cables and hub bearings front wheel. Making sure all screws and bolts snug and tight and going thru the bike looking for other possible issues before I call. Received the bike on a Saturday and Kent customer service is only open Mon./Fri. I called Monday morning and explained my issues and they said send info and pictures which I did 30min after hanging up phone. Customer service stated they would need a day to get back with me. Tuesday came around still no response so I emailed all info and pics again just in case they didn't receive. Still no word so I called Wednesday and spoke to another person who wanted me to send all info and pics to them and they would get right on it. A red flag went up for me when Kent customer service stated they didn't even know Kent had electric bikes. Long story short, was told to return to Walmart instead of them sending a new battery and peddle. Which I did hassle free. Again why exchange if a company doesn't carry parts. Unfortunately never got to ride the bike.
 

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AlanDB

Well-Known Member
Thanks for posting this. I am glad you were able to make the returns with Walmart and weren't out anything except your time and aggravation. There is a reason that you pay more when you buy from a local bike shop, or even online from a manufacturer that has a good reputation for quality and customer service. In the long run it is worth the extra cost.
 

HoustonGlen

New Member
I remember back in the day when the first computer hit the market. Over $3,000 for a 286/16 with floppy drive monochrome monitor etc, etc. When the Big screen TVs got into the market $3,000 for a 65in front projection with a bulb lol. Quads or drones now bought on the cheap. Now PCs, big screen Tvs, cell phones are very affordable due to competition. Ebikes are evolving rapidly in a growing market and competition is very competitive. I could pay $4,000 or $5,000 for an ebike. But knowing today what I buy at that price will be outdated in 6 months and a new and improved model with better technology will be out for less , and the rotation will continue in the coming future . Bikes from the 60s and 70s still on the road today because of good materials used , but those days are long gone. I chose to go this route telling myself what ever ebike I choose it will be a throw away to move on to more power, range, technology.

I have witnessed to many local bike shops go out of business in my area which is why I have not entertained buying at a local bike shop. It will be up to me to do all repairs and maintenance which I do enjoy. But finding after market parts could be a challenge. I do not blame Walmart in any way on this they didn't build the bikes, they had my back. Its their vendors and brands who sell through them that are responsible. For what I need the Walmart bikes had some descent components for the value compared to more expensive bikes out there and would have been happy to keep if the brands would stand behind their product and provide parts if needed. Don't provide a false warranty or have a card in the box stating do not return to store but to call support for any problems only to be told to return to store.
 

Marci jo

Well-Known Member
OMG what a hassle. You are very patient to deal with that.
I’m thinking if a bike’s going to break, it’s best to break right away so it can be returned. What would happen if problems occurred 3 or 4 months after taking delivery? Just a thought.
 

J.R.

Well-Known Member
I remember back in the day when the first computer hit the market. Over $3,000 for a 286/16 with floppy drive monochrome monitor etc, etc. When the Big screen TVs got into the market $3,000 for a 65in front projection with a bulb lol. Quads or drones now bought on the cheap. Now PCs, big screen Tvs, cell phones are very affordable due to competition. Ebikes are evolving rapidly in a growing market and competition is very competitive. I could pay $4,000 or $5,000 for an ebike. But knowing today what I buy at that price will be outdated in 6 months and a new and improved model with better technology will be out for less , and the rotation will continue in the coming future . Bikes from the 60s and 70s still on the road today because of good materials used , but those days are long gone. I chose to go this route telling myself what ever ebike I choose it will be a throw away to move on to more power, range, technology.

I have witnessed to many local bike shops go out of business in my area which is why I have not entertained buying at a local bike shop. It will be up to me to do all repairs and maintenance which I do enjoy. But finding after market parts could be a challenge. I do not blame Walmart in any way on this they didn't build the bikes, they had my back. Its their vendors and brands who sell through them that are responsible. For what I need the Walmart bikes had some descent components for the value compared to more expensive bikes out there and would have been happy to keep if the brands would stand behind their product and provide parts if needed. Don't provide a false warranty or have a card in the box stating do not return to store but to call support for any problems only to be told to return to store.
A quality ebike purchased today will not be outdated in six months. Not even a year. And a $4000 ebike is a quality $1800+ bike to begin with, with a quality ebike drive.

Bicycles of any type don't hold their monetary value well. After 5 years of ebiking I can honestly say a quality ebike holds up very well. Many of us have put 5, 10 and 20,000+ miles on ebikes. That's quality of life value! And money well spent.

Welcome to the forum, Glen. I think you'll find a good ebike that fits your needs. There are a few good value priced brands and a few good discount dealers around. Good luck in your search!
 

trainman

Member
I too did worry when I ordered two Rad Mini Step Thru's, not about the bikes being good bikes, but if they would get damaged in shipment. I received them yesterday and both boxes were just about in perfect condition, I almost couldn't believe my eyes when the FedEx driver unloaded them at my house. Now I live in Ft. Worth, Texas and being shipped from Seattle, Washington I did expect the worst, but to my destination some 2500 miles FedEx shipping was a direct ship and no stops or freight transfers along the way, I received them in 3 1/2 days.
 

Timpo

Well-Known Member
I found that Hyper ebikes usually get really good reviews.
Same as Ancheer.

People are generally happy with those budget ebikes.
 

BTfl

Member
I found that Hyper ebikes usually get really good reviews.
Same as Ancheer.

People are generally happy with those budget ebikes.
Swag Tron has just released more e bikes ,My first bike was the EB five that still runs fine after a year. They have bikes around the thousand dollar range
 

Timpo

Well-Known Member
Swag Tron has just released more e bikes ,My first bike was the EB five that still runs fine after a year. They have bikes around the thousand dollar range
Yeah that's nowhere near Hyper and Ancheer.

Hyper is $598 and Ancheer is $600 range.
There's a pretty big difference between $1,000 and $600.

For $600, I was expecting Hyper and Ancheer to be complete garbage like one in the video below.
But as far as I can find on YouTube, Hyper and Ancheer owners seem to be overall happy with their purchase.

 

Timpo

Well-Known Member
I think Hyper is amazing deal at $598.
I believe they sell the spare battery for $199.

With integrated battery design (often seen on high end bikes), they are very clean looking bike too.

 

Thomas Jaszewski

Well-Known Member
But as far as I can find on YouTube, Hyper and Ancheer owners seem to be overall happy
And those 1 million YouTube viewers on another channel will cheer on their $150 Chinesium Gasser.

I can't find a bike WITHOUT an assist system for under $600 that is sustainable with decent components. Now I should believe a $600 eBike and a $150 battery are somehow not a ripoff?

But that Walmart MTB buyer will likely NOT be a bicyclist, rather a dabbler with shallow pockets for whatever reason. Or like myself, hoping against all facts that it will be a good deal.

Video producers need to be vetted to sort what their interest is in the maker and find a reviewer that has ridden the bike daily for 6 months.

We should be encouraging those curious about these extreme low end bikes to run away. How do we help them find an affordable and safe bike? Responsible posters will do that.
 

Timpo

Well-Known Member
And those 1 million YouTube viewers on another channel will cheer on their $150 Chinesium Gasser.

I can't find a bike WITHOUT an assist system for under $600 that is sustainable with decent components. Now I should believe a $600 eBike and a $150 battery are somehow not a ripoff?

But that Walmart MTB buyer will likely NOT be a bicyclist, rather a dabbler with shallow pockets for whatever reason. Or like myself, hoping against all facts that it will be a good deal.

Video producers need to be vetted to sort what their interest is in the maker and find a reviewer that has ridden the bike daily for 6 months.

We should be encouraging those curious about these extreme low end bikes to run away. How do we help them find an affordable and safe bike? Responsible posters will do that.
responsible posters? who? you?
Anyways,

I don't know what to say man, you can check Hyper and Ancheer reviews on YouTube by yourself. They're real buyers, they do show both pros and cons, etc.

There are tons of them. 😁Many of them have owned for a several months.

Unlike EBR review, where they test only brand new bike and only review initial impressions, some of those Hyper and Ancheer ebikers use them on daily basis.

I didn't say components are good, in the end, they're not Trek or Specialized. However I found that they're generally happy with their purchase.
 

Timpo

Well-Known Member
Not an Ebike, but is a try out of a Walmart bike at Whistler.
yeah Walmart bikes are not bad considering the price.

They're not high-end bikes, but somebody who do not have money or on budget, Walmart bikes do the job.

Obviously people who bought Walmart bike (including Hyper ebikes) do mention some glitches, but overall, if they're happy, I don't know why we need to tell them their components are cheap and got ripped off and stuff.
They know Walmart bikes are budget bikes and not Trek or Specialized.

You're only getting what you paid for, but it's not terrible like some cheap ebike (reviewed on Blue Money Ebikes video above post) from China that would completely die after first few charges with no returns, exchange, after support, etc.

I welcome this thread, it's good and interesting to hear pros and cons from Hyper ebike owners.
 
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harryS

Well-Known Member
In countries like China, there must be 9 million ebikes like the Hyper, and there's probably a shop in every neighborhood where someone can keep your shifters/brakes adjusted, and check out the motor and electrics. I'm able to live with inexpensive ebikes because I've got some tech skills and was willing to learn about the simpler ebikes.

Really, I have no wish to screw around with regen, antilock brakes, eletcronic shifting, 28 mph. A throttle, PAS, and 500W is enough.

My wife was falling behind today because the chain would only stay on low gear, and with a 15 mph wind, PAS 1 wasn't enough, I confess I had to go home and look up the fix on Google. Oh, OK. Turn the tension barrel on the shifter cable. Three clicks ( a half turn) did the trick, Also found her front v-brakes dragging on one side and I will need to re-dish that wheel to center it between the calipers. I decided to upgrade to a front disk this winter as her fork is compatible, Already got a spare wheel with rotor, An Avid BB7 caliper is $35. It really doesn't take much to upgrade components.
 

Thomas Jaszewski

Well-Known Member
I just changed out a front brake to bb7 salvaged off an early build. Really effective cable disc. Much better than mid to low priced hydraulics.

I’m not up for high tech features either, but since I have CA2.4 and CA3 displays and a front DD I’d be silly not to use regen.

Kudos for being a Google/YouTube mechanic. 70% of my calls and emails could have sorted with a simple Google search. I never mind helping, but can’t help but wonder why some of us find it hard to find help and answers. I’m a crappy writer so I often Google a customers request so I can include pictures, videos, or other helpful bits that can clarify my response.

It’s all just a Google away...