Negotiated a great price on a 2017 Haibike Trekking 4.0 so placed the order. The bike had to be shipped to the dealer, who said he would upgrade the firmware on the Bosch system and then send it to me in Florida. The whole process was actually pretty quick, and I received the bike last night. As I unpacked the bike I started to notice something was wrong. Even though the box didn't show any signs of distress, it was clear the bike had been damaged. The first thing that appeared not right was the saddle rails. The rails were attached to the seat post without the saddle, and the seat post was not attached to the bike, it was just 'floating around' in the box with some plastic around it. How it could have sustained this kind of damage floating in the box I don't know, it would have taken a lot of force to bend this. The next thing I noticed was in the headtube. It was very well protected with a thick cardboard sleeve, but it looked funny, bent. After I removed the cardboard you could see the bolt that holds the little cap on was bent. Inside the headtube is a hard plastic washer type thing that the bolt threads into, it's mashed in there and out of alignment. These were just some quick pictures I took while I decided how much further I wanted to proceed with assembling the bike. If this was the extent of the damage I could probably live with it, but I'm worried that without being able to ride it (no seat), that I won't be able to asses the full extent of the damage... frame bent, other pieces bent, out of alignment? I've sent an email to the sales person and currently waiting to hear back. Will call soon if no response via email. Has anyone else ever experienced anything like this? I'm not sure if the best course of action is to push to send the bike back for a refund/replacement or to try and get the bad parts replaced.