My new bike came in but it has a minor chip in the paint. How much credit should I be offered to consider taking?

I bought a new e-bike for $3300. When the dealer unboxed it, he noticed a minor chip in the paint. He is calling the company to see if they will ship another one or if they want to offer credit. If they offer credit, what would be reasonable if I want to consider taking it? From the picture sent to me, the chip looks like it is on the crossbar towards the front of the bike. I have only seen a picture.
 

rich c

Well-Known Member
You'll put your own chip in soon enough, so $100? Automotive touch up paint costs like $15. About $40 if you have an automotive paint shop do a custom mix. If you don't like it, don't take the bike.
 

Timpo

Well-Known Member
Unless we see the pictures it's hard to tell.

BTW I have tons scratches and some chips becuase of everyday riding. But I know what you mean, it doesn't feel good to buy a chipped brand new ebike.

As rich c said, if you don't like it, don't take the bike. If it's worth it for you to pay extra $100 for non-chipped bike, it's up to you.
(I know $100 is hypothetical)
 

Timpo

Well-Known Member
I always thought all the dents, chips, scrapes, cracks, scratches etc on my bikes gave them character........patina.
But you wouldn't want it when it's brand new though.

If you go to a bike shop, and you see two identical bikes. One has paint chip, one is clean.
Wouldn't you ask for a discount on chipped paint one?
 

Feliz

Well-Known Member
But you wouldn't want it when it's brand new though.

If you go to a bike shop, and you see two identical bikes. One has paint chip, one is clean.
Wouldn't you ask for a discount on chipped paint one?
I agree! I'm even worse with new cars, any kind of blemish drives me nuts.
 

AlanDB

Well-Known Member
I would ask them to provide a bottle of matched touch up paint. Believe me, you will put your own chips in it and a bottle of matching touchup paint will be much appreciated. Blix provided a bottle of touchup paint for my wife's Blix Aveny bike (for a scratch she put in it herself) and I have lost track of the number of times I have now used that paint (after 3 years of ownership).
 

Feliz

Well-Known Member
I would ask them to provide a bottle of matched touch up paint. Believe me, you will put your own chips in it and a bottle of matching touchup paint will be much appreciated. Blix provided a bottle of touchup paint for my wive's Blix Aveny bike (for a scratch she put in it herself) and I have lost track of the number of times I have now used that paint (after 3 years of ownership).
Ya, that's probably what I would do.
 

Ebiker01

Active Member
Is that a chipped Specialized ? Is a very minor scuff, you will put tons of those scuffs underneath the downtube in the 1st week anyway. That is 100% guaranteed , unless you clearcoat it like i did.
 

Ken M

Well-Known Member
I've rarely seen a new ebike without some minor flaw in the paint or other cosmetic issue someplace. Perfection is just hard to achieve all the way to the customer. If they offer $40-$100 kick back that is pretty nice. My most recent new bike required me use a Sharpie permanent marker to cosmetic clean up some scuffs in the anodized surfaces (rarely do the Chinese use an aerospace grade hard anodizing process which is sad.
 

Jimbo08

New Member
New bikes rarely are perfect. My 2020 Vado 5.0 has a little scratch, but not really worrying about it. It's not in a critical place for structural integrity. But I do appreciate some people want it pretty, at least leaving the shop. I have witnessed my LBS offering to touch up as best as possible, and a bottle of chain lube, or a store credit of some sort. Most seem to take the touch up and lube, as they are going to need that for sure anyway. Being a model builder and painter I have helped with some touch ups, using model paint or nail polish.
As others have previously mentioned it will be the first of many scratches to come from some great rides. Enjoy the ebike experience.
 

ElevenAD

Member
its all relative, i purchased a $1700 bike that came with multiple small chips from shipping damage,the bike was already on sale for 100bucks off so i never complained about the dents,i dont expect a 1700 mail order bike to be perfect but on a $3300 LBS purchase that dent is unacceptable, they would be sending me a new bike or returning my cash,screw the %
 

flashracer

New Member
I agree! I'm even worse with new cars, any kind of blemish drives me nuts.
I sure hate it when you pay big money for high quality and it isn’t there. I am planning on buying 2 Vado’s in the near future. I hope they arrive in good condition.