This post is actually by @Stormydog12 and was in an unrelated thread, so reply to him! Hello all, I would like to mention my problems with ordering a e-bike on-line. I google what were the top e-bikes to buy, and x-treme e-bikes came in as one of the top five. I did use one of there bikes when I was down in Turks & Caicos. Really work for me. Got me around the whole island. So I was set on the brand. I order a Hanalei Electric 36V Lithium Powered Step Through Beach Cruiser Bicycle from Allco Manufacturing in Washington state. I had good experience with two customer service agent, Dawn and Cammie. When I received the bike the box was not in too good of shape, and you could hear items move when you pick the box up. I took some pictures before the bike was removed. I bought the bike and box over to an e-bike dealer who said that he would assemble the bike. For a fee. No problem. When the bike was assembled, an error appear, 010. Got in touch with the dealer in Washington. They said it was the controller was NFG. As well the rear fender had some dents in it. The dealer is sending me a new fender and controller. But with these two items being replaced, I now have used up my two warranty. And more warranty, I have to pay for the shipping. As well I have to pay to have the new controller installed. I thought a warranty was for when the bike has been on the road and something goes wrong. This bike has not even seen the road. It has been three weeks, and still the bike is not completely assembled. If I had to do it all over again, I certainly would not buy from Allco Manufacturing. Buyer beware. Just wanted others to know.