Prodecotech electric bike

Kschawel

New Member
I purchased a stride 500 from this company and the bike was great until battery went out and I requested a new replacement. I have now been waiting almost four months and everytime I call they say it will be another couple of weeks. Now they do not return my emails nor can you call because their mailbox is always full. Anyone have any suggestions?
 

ebikemom

Administrator
Staff member
I understand that there are companies that will re-build your battery to spec. For example, here is a post from the Pedego Owners Group (on FB), where someone inquired about whether he should buy a replacement battery or have his battery rebuilt. I am not recommending this company, just sharing information.
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ebikemom

Administrator
Staff member
I just tried tagging Don M here, but it isn't working, so maybe he can't be contacted through the forum.
 

Dewey

Well-Known Member
Has anyone been able to get thru to customer service at prodecotech bikes?
Assuming the full mailbox is for their Warranty/Technical Support in Florida 888.338.9808, try their main number 800.943.6190 and ask to speak to the owner.
 

Jim F

New Member
Re: Prodecotech Technical Support. Recently, phone calls to main number and tech support have both been answered by the same voicemail and forwarded to a full mailbox. My friend has an older Prodeco Mariner (pre-Samsung battery) and his workaround was to send out his battery for rebuild. The battery was just sent out this week so I can't comment further on the success of the rebuild. According to that Prodeco dealer, they've been unable to contact the company also. For what it's worth, my friend sent his battery to https://www.bloomfieldbike.com for rebuild.
 
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