I have purchased two bikes from this company and enjoy the bikes but when I had issues with the batteries it took 9 months to get the first one fixed and now it it broken again. It was a stride 500. I also purchased a genesis bike in oct. 2018 and now that battery will not charge. I have called multiple times, left messages, emailed multiple times, and filled out their online warranty form and I can not get them to contact me to deal with my issues. This is the worst customer service I have ever experienced.