Voltbike customer support

tork-o-la

New Member
Ordered a white Mariner on June 17. Inquired by e-mail 4 days later. Was told to please have patience, really busy, orders are shipped after 7 working days.

Sent an e-mail to Bianca 13 working days later (July 4), did not get an answer so i called her. She was unable to give me a shipping date... so i asked if i was to wait days, weeks or months.

Her answer was days...

16 full working days wait today... My summer holidays are almost gone and i,m pissed !!!

It takes 6 to 8 days for delivery alone and for all i know, my bike could still be in China.

Patiently... i,m just about ready to cancel the order.
 

tork-o-la

New Member
I,ve just cancelled my Voltbike Mariner order after waiting 18 working days.

Voltbike not being able to give me a shipping date was the kicker.
 

erider_61

Active Member
I,ve just cancelled my Voltbike Mariner order after waiting 18 working days.

Voltbike not being able to give me a shipping date was the kicker.
I too am having a similar experience with the Voltbike Bravo I ordered July 28. The promised 6-8 day shipping time went to 10-14 working days. Today is day 15. Not impressed at all. Go ing to cancel my order if it is not shipped this week.
 

Chuck_Canada

New Member
Here is my experience
I ordered my first bike (Yukon 750 limited) from Voltbike in May of this year. It arrived at my home within 3 weeks as promised.

So I ordered a second bike for my wife. After 2 weeks I called asking when the bike would ship. I was told it would ship that week. The extra week has come and gone. It's now been three weeks and the bike has not yet shipped.

If Voltbike wants to stay in business they need to start acting like it. Customers deserve to be treated with honesty.

Here's my latest update.
I've called on three different times and have gotten three different dates. The latest is Monday July 15th it will ship, then another week before the bike gets to me.

Like others I'm considering cancelling my order.
Just to close off this for everyone's benfit.

The second voltbike I ordered did finally arrive. In total the second bike took 20 business days to build (was told 6 to 10 when I ordered it) and then shipping took another 6 days. The bike arrived and now has 30 km total on it and I've got an electrical issue with it (I'll post under another group here). Overall I give voltbike a 6 out of 10. Fair product at a good price but lacking customer care.

Feel free to let me know how your experience has been.
 

erider_61

Active Member
Well I talked to George the owner and he assured me my bike was scheduled to ship today. Order status still says processing. I will call Friday and cancel if it is not on it's way. Will never recommend them to anyone after this experience.
 

steve mercier

Well-Known Member
Well I talked to George the owner and he assured me my bike was scheduled to ship today. Order status still says processing. I will call Friday and cancel if it is not on it's way. Will never recommend them to anyone after this experience.
Chalk one up for the local bike store
 

elainehillrider

New Member
I too am having a similar experience with the Voltbike Bravo I ordered July 28. The promised 6-8 day shipping time went to 10-14 working days. Today is day 15. Not impressed at all. Go ing to cancel my order if it is not shipped this week.
I think better be careful with them. My father bought one and his controller burnt within 2 weeks. Send several emails and calls. Long story short he is still "waiting" his controller after 8 months.
 

Jamesa

New Member
I got a 2019 VoltBike in April this year. I ordered as it was in stock and they shipped within a week. When I called this past week, George the owner answered on the second ring and referred me to Chris the tech guy. I sent him an email with my question and he answered it that night and then I called him the next day and spoke directly to Chris. In my opinion they have performed above and beyond what I could have experienced. I give them a 5star rating