Recent content by EbikeTestLab

  1. EbikeTestLab

    Fall 2020 Ebike Reliability Survey by Ebike Test Lab

    I’ve been busy with my regular job. Let me see how many responses have been collected and will post an update in the next week or so. Thanks!
  2. EbikeTestLab

    Fall 2020 Ebike Reliability Survey by Ebike Test Lab

    Not at this time. I’ll run another customer service survey in the future. The last one didn’t have enough responses.
  3. EbikeTestLab

    Fall 2020 Ebike Reliability Survey by Ebike Test Lab

    Good point! I updated the wording to “how many ebikes do you own?” Thanks!
  4. EbikeTestLab

    Fall 2020 Ebike Reliability Survey by Ebike Test Lab

    Just a quick reminder to take the ebike reliability survey if you haven't already! The more responses that come in, the better the survey results will be. Thanks to those who have already taken it!
  5. EbikeTestLab

    Fall 2020 Ebike Reliability Survey by Ebike Test Lab

    Thanks for taking the survey! I'm the person behind it and my only agenda is to improve the ebike industry. My ebike had some issues right away and I saw a need for a reliability survey (similar to what Consumer Reports does). Therefore, I launched this survey last spring. I don't make any...
  6. EbikeTestLab

    Fall 2020 Ebike Reliability Survey by Ebike Test Lab

    We've already had 100 surveys completed, let's keep them rolling in!
  7. EbikeTestLab

    Spring 2020 Ebike Reliability Survey Results

    For those that are subscribed to this thread, we have just launched the Fall 2020 Ebike Reliability Survey. Please take this updated survey here: https://ebiketestlab.survey.fm/fall-2020-ebike-reliability-survey-by-ebtl
  8. EbikeTestLab

    Fall 2020 Ebike Reliability Survey by Ebike Test Lab

    Howdy Ebikers! After over 500 responses in the Spring 2020 Reliability Survey, we are back with an updated version for the Fall. Please take the survey below: https://ebiketestlab.survey.fm/fall-2020-ebike-reliability-survey-by-ebtl Just like in the Spring, the results will be posted here...
  9. EbikeTestLab

    Spring 2020 Ebike Reliability Survey Results

    I updated the original post with the number of respondents per brand, here's the same table as well: Brand # of respondents Riese & Müller 22 Pedego 20 WattWagon 4 Haibike 25 Juiced 34 Giant 21 BH Easymotion 20 Trek 32 Rad Power 29 Aventon 14 Specialized 23
  10. EbikeTestLab

    Spring 2020 Ebike Reliability Survey Results

    Right! I forgot about adding that in. I totaled up the responses per brand but neglected to ever post that data. And I'm at work, while the data is at home. I'll get it updated this weekend. The only brand with less than 10 responses in the list was WattsWagon as stated in the original...
  11. EbikeTestLab

    Spring 2020 Ebike Reliability Survey Results

    Azgul, Thank you for the interest. I'll reopen the survey again in the Fall and will post the new survey here. You can also submit your email through my website (www.ebiketestlab.com) and I will email you when the new survey launches. Thank you, Jason
  12. EbikeTestLab

    Ebike Customer Service Survey

    Just bumping this back up, 120 responses as of this morning but need more. Thanks to those that already took it!
  13. EbikeTestLab

    Ebike Customer Service Survey

    Good Afternoon folks, As promised, here is the Ebike Test Lab Survey on Customer Service: https://ebiketestlab.survey.fm/ebike-customer-service-survey The survey will loop you through for each ebike brand for up to three different brands. Please share this link with anyone else you know who...
  14. EbikeTestLab

    Spring 2020 Ebike Reliability Survey Results

    It’s been a few years but IIRC, they were an odd length and no one had any in stock. I even checked online and with other bike shops. The LBS has since purchased a spoke threading machine, so they can cut and thread them to any length.
  15. EbikeTestLab

    Spring 2020 Ebike Reliability Survey Results

    Spokes can be a big deal. When two spokes broke on the rear wheel of my Magnum, the LBS that I purchased it from didn’t have any replacements. And Magnum didn’t either! The bike was out of commission for 6 weeks. That was quite frustrating as it was peak summer time and I used it to commute...