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Had an e-mail 2 weeks ago. The Hyper 29er with disc brakes on sale for $598. It arrived today. 10 minutes to unpack and 20 minutes to assemble. Same battery I can use in my other 26" Hyper. I had my last 700C hyper stolen. I failed to lock it up, stepped in a shop for 10 minutes and it was gone.

In venture capital that is their "burn rate." Burning thru 25 million divided by shipping out 100,000 (500 a day). 250 per bike. For 1500 dollar bikes they should have made 25 million.

Rad has a home made look to it.

Lower price points. Less engineering. Also competition they face is a guy buying a dime store bike and adding a kit to make an e-bike.

You are making several good points. Buying an e-bike without dealer set-up and service is wrong for most riders. Buying a bike online is wrong for many riders. Even Sears went broke and they had more service than Wards or penneys by far. The e-treadmill business is tasting retraction in...

So I have a lot of ski gloves and ride a lot when temps are in the teen. I hate ski gloves. My hands get wet soon. I have worn latex gloves in surgery for thousands and thousands of hours and never had wet hands in the gloves. Surgery is kept cool and no exertion. I have worn sailing gloves...

This is a case for a Mid Drive e-bike. The drive train would send power to lower gears and not work as hard.

32 minutes after he posted, you offer solution. Aventon would have taken 4 days to respond from Monday.

Bought a level July 4, 2021. Came in 10 days, battery went out and by 60 days the replacement arrived. I rode a few trips and 100+ miles total and saw the axle skewer was sticking out. I had lost the nut. So it was a pain to reach "chat" They refused to help and said to try to fill...

I thought that is the same name that is on the rear hub motor. My spare battery was 200 dollars and free freight.

Same with my level. So I stopped, unlocked the battery, with my hand tilted the battery "out" a couple of inches and I had continuity. This is not safe. They shipped me a new battery and the connector part in the bike battery tray. Now it works all the time. I decided to no longer remove...

2,000 is a fortune for a bike that doesn't work. Actually I am not concerned about upgrading drive train because i don't give it a hard workout like on my 4 mountain bikes. My other price comment on 2,000 dollars is related to loss from getting bike stolen. Cheap bikes are not as great a loss.

Your story doesn't match the pictures. There is not enough cardboard damage. They most likely boxed a damaged bike. They may have assembled a bike with a damaged fork.

If they tell you to go to a LBS and get a repair done, send them the receipt? You will need to pay for repair and the odds of getting reimbursed are very low.

I purchased July 4 and waited 4 days for them to ship. In 2 weeks I had Level and in around 4 rides in a week, my battery "went out" 2 miles from home. When I remove battery and put it almost back in, the contacts work and display shows power. All the way locked in, it was 'dead". So...

Just a rule of thumb. Many manufacturers void the warranty if you modify original equipment. Since Aventon doesn't return customer e-mail messages and has virtually the worst customer service, does it matter?

I add to the inferior customer support comments. The only thing they did well was send 2 free tire levers after I bought a Level. If they switched to Zoom brakes after my bike was sent in July, I wonder if they are paying their OEM suppliers as poorly as they are taking care of parts orders.

I got one of those spoke tools in a tool box from aldi. It has wrenches,hex all kinds of tools and was like 16 dollars. The metal fatigue ages spokes and the torsion from braking.

I think Marketing has a phone number. (866) 300-3311

Sorry to hear that. I bought Level July 4. 2-3 rides and power quit 2 miles from home. 4+ days to get e-mail response. Yanked around with slow responses and eventually they asked for Pictures. My pictures were poor quality but they "saw" a connection problem on female battery terminal...