CALL! Have your serial number. Be prepared to produce a legal ID. I wouldn’t hand out a password by email either. Often a call will produce better results. They have a number! Now if someone re entered a new password, the games over. I did find a device on Aliexpress that will reset a couple of displays, bug not universal.I’ve emailed
Totally my initial thought.Not a fart in carload. Maybe it’s their attempt at security?