Accessing Diagnostic mode (error codelist included)

DDuB420

Member
Accessing Diagnostic Mode:
Enter code 3772 to access Diagnostic mode. If you dont know how to get access to the code menu, check here.

Understanding Diagnostic Mode:
  • When you're in Diagnostic mode you'll notice the screen is blank except for 5 small digits in the lower left corner and, in the case of G1 consoles only, two large digits above these(these two large digits are not important). The 5 small digits represent 3 possible pieces of information:
  • The right most 3 digits "00XXX" represent your battery voltage and should be read as a 3 digit number with a decimal point. So for example if you see "00319" that should be read as "31.9" volts.
  • The left most 2 digits "XX000" can represent 2 things. If you are riding, they will show the strain gauge readout from 00 to 30. If you are not riding and there is an error it will flash "ER" and then "30."
Battery Voltage:
The voltages listed below apply to batteries that are either new or slightly used. As the battery gets older it's maximum charge level will decrease gradually.

BionX model | Battery Type | Fully Charged Voltage
P250 | 24V-Nickel Metal Hydride (NiMh) | 27 volts
P350 | 36V-Nickel Metal Hydride (NiMh) | 40.5 volts
PL250 | 24V-Lithium (LiMn) | 28.5 volts
Pl350 DT | 36V-Lithium (LiMn), Down Tube Mount | 41 volts
PL350 RR M | 36V-Lithium (LiMn), Rear Rack "Medium" | 41 volts
PL350 RR L | 36V-Lithium (LiMn), Rear Rack "Large" | 41 volts
PL350XL DT | 48V-Lithium, Down Tube Mount | 52 volts
PL350XL RRPL350XL | 48V-Lithium, Rear Rack Mount | 52 volts

ERROR CODES:
  • 20 Motor circuit board error: A) Check connections B) Motor may need to be repaired or replaced, contact your dealer
  • 21 Motor circuit board error: A) Check connections B) Motor may need to be repaired or replaced, contact your dealer
  • 22 Motor circuit board error: A) Check connections B) Motor and/or battery may need to be repair or replaced, contact your dealer
  • 23 Battery overheated or voltage too low/high: Let battery sit for 2 hrs off bike, attempt to charge.
  • 25 Battery voltage low: Charge battery or attempt low voltage battery recovery
  • 26 No communication between Console and Battery: Check connections and focus on those between console and battery.
  • 27 Real Time Clock not detected: A) Check connections B) Battery may need to be repair or replaced, contact your dealer
  • 28 6V/12V Accessory not connected: Not a problem unless the accessory is connected and not working.
  • 40 See error 26
  • 41 Strain gauge maxed out: You'll see this when you step really hard on the pedals. If it goes away when you're not touching the pedals then don't worry about it. If it stays there after you release the pedals, contact your dealer.
  • 55 No communication between Motor and Console: Check connections and focus the plugs near the motor.
  • 60 6V/12V accessory over-current: Measure current coming out of accessory port and contact your dealer for further support
  • 61 Battery balancer error: Let battery cool down with charger disconnected and try charging again. Try BionX battery gauge recalibration. You may need to get your battery repaired or replaced. Contact your dealer.
  • 62 Battery balancer error: Drain battery to almost empty, let cool for 1 hour, charge battery
  • 63 Battery pack error: You may need to get your battery repaired or replaced. Contact your dealer
  • 66 Battery circuit breaker tripped (48V only): This doesn't relate to the automotive fuse. Remove battery and let sit for 15 minutes. Disconnect motor. Put battery back on bike and see if you still get error code. If no code, remove battery and reconnect motor, and you're good to go. If it you still get code 66, try previous steps again and then contact your dealer
  • 67 See error 21
  • POWERPROT Motor not receiving enough voltage from battery: Can indicate a communication error between console motor. Check all connections and battery bracket. Double check the console and dock, if it's too tight or too loose it can cause this problem. Check the wires running to the motor - they may be damaged or frayed. If they are, send to BionX for repair or replace it.
 

Court

Administrator
Staff member
Great info, is this different from what you posted before? I renamed the thread to make it easier to find and also touched up your formatting. If this is the same thing I can remove it to reduce clutter or if it's supporting information I can add it to that thread? I try to keep the use of bolding, colors and manual formatting to a minimum and hand edit every post that is made here for consistency :)
 

Court

Administrator
Staff member
Fixed the formatting
Awesome! Thanks for your work on this. I went through and changed some font sizes and organized things a bit more to be consistent with other threads. I really appreciate your help sharing it :)