Aliexpress Disputes

Hikertrash

Member
I have a couple items I've been waiting for over a month. Aliexpress expects you to wait over 3 months before opening a dispute. Most credit card companies only give you sixty days. I don't plan on waiting over 60 days, only to find out it's too late.

Have any of you waited over 60 days only to lose money ordering through Aliexpress? Or have you ordered any items and waited over 2 months to get them?
 

FoxTrot

New Member
I do not have any experience with Aliexpress or Alibaba. However, I had a conversation with the owner of The Counterfeit Report recently. He says that the vast majority of items purchased from these two sites are counterfeit items. You should look over this list and see if your items are there:

 

FoxTrot

New Member
BTW, I am not affiliated with his site or him at all. He called our company to purchase some equipment and we ended up having a wide-ranging conversation about counterfeit goods. He talked about counterfeit lithium ion batteries being the culprit in many of the hoverboard fires that occurred. I know that a lot of people won't charge their ebikes indoors due to the risk of fire.
 

Timpo

Well-Known Member
I have a couple items I've been waiting for over a month. Aliexpress expects you to wait over 3 months before opening a dispute. Most credit card companies only give you sixty days. I don't plan on waiting over 60 days, only to find out it's too late.

Have any of you waited over 60 days only to lose money ordering through Aliexpress? Or have you ordered any items and waited over 2 months to get them?
Yeah I shop on AliExpress all the time, just like many EBR members here.

It is very rare for AliExpress items to arrive within 1 month. I would say average is approx 2 months but some items took nearly 3 months.
That was before pandemic, and I don't think this pandemic is helping either.
If shipping speed is your priority, Amazon would be your best bet.

Yes I have filed a dispute after 60 days, and never lost. So far AliExpress has always been on my side.
 

Timpo

Well-Known Member
I do not have any experience with Aliexpress or Alibaba. However, I had a conversation with the owner of The Counterfeit Report recently. He says that the vast majority of items purchased from these two sites are counterfeit items. You should look over this list and see if your items are there:

Yeah I was concerned about that. Not just AliExpress but even eBay or Amazon listings can't be that reliable sometimes.
So far I have been lucky and not receive any counterfeit products.
I have ordered lots of bicycle stuff, including SR Suntour and Shimano and they have been fine.

But thanks for the link, that's very helpful.
I wonder why sellers are located in LA, California? I thought the sellers of AliExpress were in China?
 

byunbee

Well-Known Member
I've also ordered from AliExpress, and yes, minimum 5-6 weeks and usually 2-3 months. It's really for people that aren't in a hurry to get their products and want to save some money. One example is buying brake pads in bulk.
 

Hikertrash

Member
I do not have any experience with Aliexpress or Alibaba. However, I had a conversation with the owner of The Counterfeit Report recently. He says that the vast majority of items purchased from these two sites are counterfeit items. You should look over this list and see if your items are there:


I didn't order any name brand items so I'm not worried about that.

The problem I have is it says on the website an item should arrive in 33-33 days or 20-38 days (both over) but you can't open a dispute until 90 days or more. Also, often their tracking isn't available. One item "arrived in country of destination on 6/25" and ends there, hopefully it's the US and should be here soon.

Another item that cost $311, plus $32 shipping, says 5-8 days and it's been 3 weeks. It says it's shipped (FedEx IP) but tracking isn't available.
 
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Timpo

Well-Known Member
I've also ordered from AliExpress, and yes, minimum 5-6 weeks and usually 2-3 months. It's really for people that aren't in a hurry to get their products and want to save some money. One example is buying brake pads in bulk.
Yeah I got my Shimano brake pads in bulk from AliExpress too.
 

byunbee

Well-Known Member
I didn't order any name brand items so I'm not worried about that.

The problem I have is it says on the website an item should arrive in 33-33 days or 20-38 days (both over) but you can't open a dispute until 90 days or more. Also, often their tracking isn't available. One item "arrived in country of destination on 6/25" and ends there, hopefully it's the US and should be here soon.

Another item that cost $311 ($38 shipping), says 5-8 days and it's been 3 weeks. It says it's shipped (FedEx IP) but tracking isn't available.
You usually don't need to worry about losing your money as AliExpress will provide full refund if you don't receive the product. The biggest issue with buying from AliExpress is that it's a crapshoot on whether the package will ever make its way through the delivery maze to your door. It's mainly an annoyance.
 

Timpo

Well-Known Member
You usually don't need to worry about losing your money as AliExpress will provide full refund if you don't receive the product. The biggest issue with buying from AliExpress is that it's a crapshoot on whether the package will ever make its way through the delivery maze to your door. It's mainly an annoyance.
Lol totally know what you mean by crapshoot. 😂

Everytime I order something on AliExpress, I always wonder if item will ever arrive. But I just go like "oh well I guess I'll find out in 2 or 3 months" whereas on Amazon, I actually expect the item to arrive.

I never worry about losing money because as I mentioned, AliExpress has always been good with refunds. It just takes a loooong time.
 

harryS

Well-Known Member
My first aliexpress dispute did not go well. I was a newbie and didn't realize that there is a time window. The seller gave me some fake promises, and as soon as the window expired, he disappeared. Demand your money back before the window goes away.

My next one was amazingly fast. I received a defective item, clearly seen in the photo I attached. Aliexpress ruled in my favor that same day and sent a refund, and said I could keep the part.

I'm a bit leery about spending big bucks (over $100) on aliexpress, unless it's a known vendor like PSWpower (motors/controllers) or Unit Pack Power (batteries).
 

Hikertrash

Member
OK, I received my big ticket item today, a 48 volt 14ah battery with charger. An email soon after I ordered said 4 weeks and that's how long it took. It was well-packed, nearly identical to the stock battery and even came with the male end connector.

The I'm still waiting for a tire repair patch kit and wider handlebars (53 days) but since they totaled less than $20 I'm not all that worried. I just don't want to have to order from another vendor. Maybe this week!
 

Hikertrash

Member
The I'm still waiting for a tire repair patch kit and wider handlebars (53 days) but since they totaled less than $20 I'm not all that worried. I just don't want to have to order from another vendor. Maybe this week!

The handlebars arrived in country of destination on 6/25. Today I see:

Shipment dispatched

2020-07-15 09:27:00 [SAN BRUNO,94066]


Hopefully, I'll receive them by next week.

Still no info regarding the patch kit.


Tracking information is temporarily unavailable.

Logistics company:
China Post Registered Air Mail
Shipment time:
2020-05-26 21:40:10


That's one slow plane.
 

Hikertrash

Member
Still no info regarding the patch kit.


Tracking information is temporarily unavailable.

Logistics company:
China Post Registered Air Mail
Shipment time:
2020-05-26 21:40:10


That's one slow plane.

Of the 5 items I ordered on Ali Express, the least expensive never arrived. After 3 month I was able to file a dispute, still pending.
 

Gionnirocket

Well-Known Member
I've ordered from them many times and have never lost any money. If items don't arrive or are not the quality described you should easily get a refund. You do have to follow thier policies and supply photos /videos for quality issues.
If you order items that have Aliexpress Shipping or ePacket shipping I've received those in as little as 10 days and typically less than 20 days. There's usually a drop down window on items to select different shipping speeds as well.
With the pandemic things were a bit slower and the usual 60 day waiting period was changed to 90 to make it fair for their sellers. I've started receiving things relatively quickly again the past month and it's near back to 10 - 20 days for the Ali and ePacket shipping.
 

Hikertrash

Member
I've ordered from them many times and have never lost any money. If items don't arrive or are not the quality described you should easily get a refund. You do have to follow thier policies and supply photos /videos for quality issues.

All I provided was tracking info. Ordered on 5/20, the tracking showed, and still shows the item reaching the US on 6/6.

I only filed a few days ago, shortly after I wrote my last post, Ali Express issued a refund.

I feel a little badly about the dispute since the seller has decent reviews and great prices but they wanted me to wait.
 

Gionnirocket

Well-Known Member
I had a few items arrive very late and had to dispute which ended in my favor.
The items that did eventually arrive I PayPal'd the money back to the seller or purchased it again and told them not to ship. You'll have to mark the item as arrived on your order page
If your items do arrive you can send the seller a message.
 

Handlebars

Well-Known Member
Region
Canada
My first AliExpress purchase.
They sent me a charger that causes a spark from the battery when connecting. I didn't connect all the way to find out if it worked after that.
I don't even want a replacement from the same bad crew because I'm not going to subject my home to dangerous junk from that seller. Seller refuses return or refund, claiming they tested it and it was fine. That's just a lie.
 

fooferdoggie

Well-Known Member
My first AliExpress purchase.
They sent me a charger that causes a spark from the battery when connecting. I didn't connect all the way to find out if it worked after that.
I don't even want a replacement from the same bad crew because I'm not going to subject my home to dangerous junk from that seller. Seller refuses return or refund, claiming they tested it and it was fine. That's just a lie.
a spark is pretty normal for the lower end batteries and charger. both my electric scooters would have a spark when i plugged them in.