JA, I finally heard from them (after 3 weeks), after I got their inhouse review e-mail where I ripped the bike with the description above. Their response was basically that it ain't an electric motorcycle and I shouldn't have expected that. In many ways I do agree with them, and all the advice replies here. I'm selling the bike at a small loss - hopefully the guy who is coming to look at it today will take it. If I were using it around town I would keep it for sure. Too heavy and clunky for the tight single track I ride though.