BMC just sent out a new laced up rear wheel, the controller is what really was the issue but as it is incased in the motor housing they sent out the entire part. The BMC guy told the dealer he has not come across this issue before.
bug in the firmware
Well it charged for 4-6 hours, then it may have lost a bit of juice and cycle charged at the top end of capacity. You may want to have a look at this video about battery optimization, only 3 minutes. -SA week ago I was on holiday, I didn't use my bike for a week, so it charged a whole week.