I know next to nothing about batteries or how kind you were to yours, but it seems pretty reasonable to me that Rad gives you a year to find any defects. And in my experience, they are great at dealing with things under warranty. Not sure it's fair to expect Rad to extend their warranty.My 2018 Rad City has 3500 miles. I ride it 95% of the time at PAS 2, in town, on flat ground, and rarely use the throttle. Currently, my range is 10-12 miles. I've been kind to the battery, nearly always recharging inside while I work (and storing the bike at home inside as well). I'm rather disappointed the battery has deteriorated so much, so fast. I will replace the battery soon, but will do so with a non-RAD battery.
Great video... thanks for sharing. Has anyone on EBR used this service?Did you try these folks? https://www.fthpower.com/
They're saying less than $300 to replace all the cells in your pack, but they test it and determine if there are bad cells or other problems or mismatched capacity.
IMO it would be worth the $50 or $80 or whatever it is to send the pack for a repair estimate. Also, in my opinion, you should be getting more like a 40-mile range.
Here's Court's vid on them:
I had a very unsatisfactory experience with FTH Power.Has anyone on EBR used this service?
Maybe you misunderstood my post? I clearly stated that I called them and spoke to someone, representing themselves as an employee, and then sent an email. How is that not following up?Maybe try calling them and actually make contact.
When I first watched Court's video of his FTH visit, didn't they show shelves and shelves of blue packs? They probably pulled them because of liability issues. Softsided packs get dropped. If they land badly, whose fault is it if they catch fire later?