Sounds like a great idea to upgrade the rotors as well.
Lots of Specialized dealers around. Might be worthwhile to try a different one if you think you got a bad one ... they do exist.I have a turbo levo and great service from my lbs. Your shop should be able to diagnose the brake problem. Have you questioned the training of the tech? I would take the bike to another Specialized dealer.
Agreed. But the company usually doesn't "police" the individual shops. When I mention taking test rides to new buyers, I also mention checking out the shop and speaking to the mechanic(s) if possible. In some cases, the LBS is more important than the bikes they sell.IMHO, the key to any warranty is the company issuing it. That company has to lead the way for the dealer to be able to support you and your ebike experience.
Stefan,In case of big trouble with an e-bike, Specialized typically furnish a brand new e-bike as a replacement.SS
I am really sorry for your troubles, and others who have experienced similar issues with other major brands warranty claims. It makes you doubt the veracity of the commonly accepted "fact" that's bandied about on this forum that buying a BIG BRAND bike from a LBS is a guarantee of good after-the-sale service. I've seen plenty of posts on this forum saying this is WHY we pay the BIG BUCKS to the LBS for these brands. When push comes to shove, I am hearing that these MASSIVE companies are acting more and more like DTC companies: Essentially ignoring clients with valid warranty issues. Maybe it's because business is SO GOOD that they can piss on their dissatisfied customers and not worry about the consequences. The real crime is the ridiculous prices they charge because so many believe they will back their product when they break.
Where did you buy your Trek bicycle? Clearly not at our local Trek shop or at the majority of shops with which other Trek owners have detailed their experiences.Trek is the same they don't warranty any parts not made buy Trek. I found this out when Fox Factory parts fell apart first 50 miles and Fox Factory never reasoned to warranty claim. I Now do not buy Fox Factory and a Trek bike would be a hard sell also Bosh after the Nikola shadiness can not trust Bicycle manufacturers anymore all are poor.
@Dallant:Typically? Is that something you’ve had experience with?
I have an interesting suggestion. www.elliott.org He owns an advocacy agency. He and his staff write in many newspapers and resolve many issues. Travel, credit card, rentals, etc. He has a free form on the site to address issues. I probably blog more there than on EBR. As a travel agent I find his travel resolutions fun to read. It's free and they are quite good at their jobs. so why not give it a try? We know how hard that out LBS people try, but we are in a huge excuses world right now, so maybe..... Make sure that you have your entire paper trail, it helps a lot."As it stands I am now riding the bike with no front brakes and as of yesterday, the high frequency vibration and noise returned and happens on every ride after approximately 20 minutes. Once the bike is left to rest it goes away only to return later. I have looked at the brakes and there is zero contact between the cylinders and the pad leading me to believe it may be another issue. The fact that it happens after extended riding makes me suspect that something is warming up and expanding, possibly the axle, but I don't have the time to troubleshoot.
Troubleshooting issues should be a fun part of bike ownership; cause to do without then completely puts your problems with the bike in the hands of people who don't intimately know your bike the way you, the owner, does.
Never heard of removing the brake pads and continuing to ride on, unless this was one of those "I'm 30 miles from home on this ride and I need what I need to do in order to get home kind of deals." Do not hit that front brake lever as you could force the pistons out, causing more damage to the caliper and piston sealing.
Without brake pads touching the rotors, you can safely remove the idea of a brake pad/rotor contact problem. That boils things down to either a front hub bearing issue or a thru axle issue. The easiest thing you can do right now is to see how tight that thru axle is. Too tight and I can see that putting alot of side pressure on your hub bearings. Remove that axle with the idea of seeing just how tight the pressure is on it. Spin the bearings on the front hub while on the bike and look and listen for anything abnormal.
When I bought my 2015 Fatboy, stories were all out there of rear hub bearing failures, forcing Specialized into replacing those failed hubs that came in on warranty repair, coming out with an expensive Hope FatSno rear hub. They even had issues with the bottom bracket bearings or the entire press fit unit loosening up, causing creaking when pedaling. I had neither problem, but with the garbage Tektro Gemini calipers and rotors, the bike sounded like a pig getting murdered when I rode the brakes hard down any substantial hill. Embarrassing, for sure. But these companies like Specialized bean counter every component, wringing the most profit out of the cheapest possible component they can get away with (my opinion). Even after replacing the cheap rotors with expensive Shimano Ice Teks, the bike still squeals with the Tektro calipers and pads.....
Good luck, look at troubleshooting as a way to learn more about your bike and as a means of giving the bike tech more info to better help him help you with your bike issues. Let us know how this works out for ya!