Once again I've fallen into the trap of Blix's lack of customer service. I received a controller from them months ago and installed it with success. I used the bike as my daily commuter and one day it happened to be drizzling and water got into the controller. I took it out and the water damage was visible. I contacted Blix in early January of 2020 and they told me that the part would be ready to ship to me by the end of January. I contacted them again in February only to have them tell me that they don't have any idea when the part will actually arrive, but they will let me know. This is just plain horrible customer service. A bit further research and I found out that the CEO was formerly working with H&M which makes perfect sense now. The similar business model of putting out cheap products that look expensive but are disposable. Pontus I'm sorry but I have to call you out like this because that was the only way I was able to get Blix to pay attention to my complaint last time.