Boardman Hybrid e-bike

Smiffy

New Member
I thought it would be useful to post our experiences with the Boardman Hybrid hyb 8.9e bike with Fazua drive system which we bought at the start of lockdown online from Halfords. Initially because of covid-19 restrictions the bike was just handed over to us from a table set up outside the store which was fine. The bike looked good but soon after riding it became obvious that the electric assistance wasn't working. The problem was the magnet which activates the motor via the sensor was on the far side of the wheel, too far from the sensor, so no signal. This was overcome by putting it on the nearside but turned thro 90 degrees so that it didn't hit the sensor. Assistance then worked but came in pulse's rather than smooth action. This was overcome by installing the latest software update via Fazua Toolbox. Unfortunately in doing this the usb cover plate was cracked by over tightening. Halfords have promised to replace this.Then the bottom bracket developed at knocking sound which was initially improved by tightening the outer bolts to the bottom bracket shell. However the knocking soon returned and Halford's had to strip the entire assembly and tighten the internal bolts. The bike was then much better ride and assistance was improved. The drive/battery unit locking mechanism is particularly poor, the key action is very woolly so that your never quite sure if is locked. It also takes two thumbs to press the release button so that it is difficult to also hold the casing which can easily drop to the floor. You have to do this everytime you use the bike because after 8 hours the battery turns itseilf off and you have to access the button on the battery inside the unit which is so frustrating. It then becomes annoying if likes our the push switch stops working and the only way you can turn it on is by connecting the external charger. FAZUA have agreed to replace the battery foc and we await its delivery.
Hopefully this is the end of our 'problems' but watch this space. Despite all the setbacks we are overall pleased with the bike and have to say both Halfords and Fazua have been very polite and helpful, although we have spent a lot of time on phone calls, emails and repeated visits to the store. The plus points are the relative lightweight of the bike and the frame design and general look of the bike. However at approx £2K you could expect a (much) better build quality.

SMIFFY
 

Deacon Blues

Well-Known Member
I'm not sure if the price of the ebike matters that much. My more expensive (4000 pounds) Cannondale Topstone Neo Lefty 3, with only 700km on it, is going back to the shop because of a ticking noise coming from the motor/crank.
 

MykaByka

New Member
I thought it would be useful to post our experiences with the Boardman Hybrid hyb 8.9e bike with Fazua drive system which we bought at the start of lockdown online from Halfords. Initially because of covid-19 restrictions the bike was just handed over to us from a table set up outside the store which was fine. The bike looked good but soon after riding it became obvious that the electric assistance wasn't working. The problem was the magnet which activates the motor via the sensor was on the far side of the wheel, too far from the sensor, so no signal. This was overcome by putting it on the nearside but turned thro 90 degrees so that it didn't hit the sensor. Assistance then worked but came in pulse's rather than smooth action. This was overcome by installing the latest software update via Fazua Toolbox. Unfortunately in doing this the usb cover plate was cracked by over tightening. Halfords have promised to replace this.Then the bottom bracket developed at knocking sound which was initially improved by tightening the outer bolts to the bottom bracket shell. However the knocking soon returned and Halford's had to strip the entire assembly and tighten the internal bolts. The bike was then much better ride and assistance was improved. The drive/battery unit locking mechanism is particularly poor, the key action is very woolly so that your never quite sure if is locked. It also takes two thumbs to press the release button so that it is difficult to also hold the casing which can easily drop to the floor. You have to do this everytime you use the bike because after 8 hours the battery turns itseilf off and you have to access the button on the battery inside the unit which is so frustrating. It then becomes annoying if likes our the push switch stops working and the only way you can turn it on is by connecting the external charger. FAZUA have agreed to replace the battery foc and we await its delivery.
Hopefully this is the end of our 'problems' but watch this space. Despite all the setbacks we are overall pleased with the bike and have to say both Halfords and Fazua have been very polite and helpful, although we have spent a lot of time on phone calls, emails and repeated visits to the store. The plus points are the relative lightweight of the bike and the frame design and general look of the bike. However at approx £2K you could expect a (much) better build quality.

SMIFFY
Very interesting SMIFFY - I have a similar issue, I have been out twice in the past week and on both occasions my power just switched off, real issue the second time as I was going up a fairly steep hill and the sudden loss of support and extra resistance almost made me fall off. I can get it back on via the remote but then it feels either that the support is pulsing or, and harder, as if the assistance becomes a resistance and it drags. The update was carried out a few months back and seemed OK. fully agree about battery removal / fitting really poor design and just not positive enough.
Bike is back at Halfords now ~ fingers crossed.
 

Smiffy

New Member
Hi Mykabyka
The power issue was resolved simply by moving the magnet so it was closer to the sensor. Halfords were unaware of this simple fix.
I have spoken on several occasions with Fazua and they agree that the locking mechanism is poor but say that is down to the bike manufacturers and I can't get a reply from Boardman. We had further issues in that not only do you have to remove the battery each day to turn it back on but then the button on the battery itself wouldn't work and the only way to restore power was to connect it to the charger. To give them their due Fazua sent a replacement battery very quickly from Germany free of charge. I understand a new battery is available from December which you don't have to remove but which you can turn on from the remote. You still have to remove to charge it. The guys at Fazua are very happy to help and you can contact them via email or direct by phone. I had to send them videos of the faulty battery via a link but they were very helpfull.
The bike seems ok at the moment after our many teething problems. Its is an expensive piece of kit and the build quality/ quality control should be much better from Boardman who are owned now by Halfords. I hope you get your bike sorted soon and get to enjoy some good rides.
We bought one so that my wife "can keep up with me" on my normal road bike and we use it regularly and have some good rides.
Good look Mike.
 

Smiffy

New Member
Mykabyka
My wife has just reminded me that the last time the bike was in Halfords they reinstalled / updated the software again and the bike was much more responsive with a real boast in acceleration in the pink mode.
 

MykaByka

New Member
Mykabyka
My wife has just reminded me that the last time the bike was in Halfords they reinstalled / updated the software again and the bike was much more responsive with a real boast in acceleration in the pink mode.
Cheers SMIFFY appreciate the update-I'll let you know how I get on.