Bosch Warranty Service Lacking

Stephen - Bosch Team

Active Member
So now it looks like it may be a speed sensor problem, which on the Allant 9.9 is a proprietary part from Trek and the magnet is built into the brake rotor made by Shimano. If that turns out to be the case, chastising Bosch for lacking warranty service in the title of this thread, on a part that is not even theirs, is way off base. This is why the bike needs to go to the Trek shop where it was purchased. They need to sort all this out as they made the profit on the sale of the bike to you and have the obligation to make things right.

It is important to know that some Trek stores are locally owned and are not affiliated with one another. Others are Trek corporate owned stores and thus the obligations for service is the same store to store. Our local Trek store will work on any bike but it is a corporate owned store, bought out from a local owner a few years ago. They will work on any bike made by Trek or anyone else. This is the policy of all Trek corporate stores.
Hey! Think this info might've been intended for another thread that has been active today :)
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
Hey @Stefan Mikes --understandable. In any of these cases, I don't believe it should be seen as "blame," more so path of resolution. Because Bosch makes the system, we cannot control the bike. Because ______ makes the eBike, they cannot control the system. What we can do really well at Bosch is study and know how our OEM partners are incorporating our systems to their eBikes. When we learn of an OEM using let's say lights made by a third party company (since Bosch does not make lights), we try and have that info so if something comes up we can help steer the dealer in the right direction, or the consumer in this case on a forum.

Trek's speed sensor is one instance of an OEM making their own part within the Bosch system. The info here is to steer the rider in the right direction of dealers. For even more transparency, I carry a couple of these sensors around in my van if I ever come across a dealer who may not have a Trek account but is servicing a customer's bike with this part. That's how we interpret service!

Hope that helps.

Cheers!
Trek, Cannondale and one hundred of other brands are blamed for choosing the ridiculous Purion or a 2 A charger for their expensive e-bikes. Isn't it Bosch E-Bike that offers that crap to the OEM? :D
 

fooferdoggie

Well-Known Member
Trek, Cannondale and one hundred of other brands are blamed for choosing the ridiculous Purion or a 2 A charger for their expensive e-bikes. Isn't it Bosch E-Bike that offers that crap to the OEM? :D
well I have seen people need to replace their motors two or three times on specialized so I would not be doing much mocking,
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
well I have seen people need to replace their motors two or three times on specialized so I would not be doing much mocking,
But they have got the motor under the warranty. It was Specialized to handle the warranty. No responsibility shifted onto Brose.
My Vado came with a terrible (and soon bankrupted) BLOKS display. As Specialized could not keep their promise to ensure the connectivity with their Mission Control app, they overhauled my Vado with the TCD-w system:
  • New headlight, Supernova M99 Pro, worth $500
  • New rack with integrated Supernova tail-light and STOP indicator
  • New controller
  • New display
  • New remote
  • New horn button
  • Labour included.
Guess how much I paid for the overhaul? Zero.

Fancy that was Bosch E-Bike, where you had to pay for anything including your Nyon.
 

fooferdoggie

Well-Known Member
But they have got the motor under the warranty. It was Specialized to handle the warranty. No responsibility shifted onto Brose.
My Vado came with a terrible (and soon bankrupted) BLOKS display. As Specialized could not keep their promise to ensure the connectivity with their Mission Control app, they overhauled my Vado with the TCD-w system:
  • New headlight, Supernova M99 Pro, worth $500
  • New rack with integrated Supernova tail-light and STOP indicator
  • New controller
  • New display
  • New remote
  • New horn button
  • Labour included.
Guess how much I paid for the overhaul? Zero.

Fancy that was Bosch E-Bike, where you had to pay for anything including your Nyon.
I guess you forgot my motor replaced after warranty. the rest is just up to the dealer. my guy transferred everything to the new bike also put on the battery extender built from scratch no cost. thats what dealers usually do.
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
I guess you forgot my motor replaced after warranty. the rest is just up to the dealer. my guy transferred everything to the new bike also put on the battery extender built from scratch no cost. thats what dealers usually do.
The issue with Bosch E-Bike is there are two parties to be held responsible.
 

Alaskan

Well-Known Member
Trek, Cannondale and one hundred of other brands are blamed for choosing the ridiculous Purion or a 2 A charger for their expensive e-bikes. Isn't it Bosch E-Bike that offers that crap to the OEM? :D
Stefan, we know you don't like anything Bosch and never seem to have anything constructive to offer when Bosch is the topic. Your comments do not even merit counter arguments.

We are friends so I am asking you to just ignore Bosch posts, unless you have something constructive to offer, other than the ad hominem insults you seem to love to hurl at Bosch.
 

Alaskan

Well-Known Member
The issue with Bosch E-Bike is there are two parties to be held responsible.
Not at all. The OEM that uses Bosch components always has primary responsibility, although that company's retail techs have direct access to Bosch diagnostics and technical assistance as well as being provided training on the gear. I take my Bosch powered Allant to Trek stores, I take my Bosch powered Topstone Neo Carbon to REI stores, My Riese & Muller bikes go to Riese & Muller dealers. Bosch Ebike systems has no retail locations or mechanics to serve bike owners, nor should they.
 

fooferdoggie

Well-Known Member
Not at all. The OEM that uses Bosch components always has primary responsibility, although that company's retail techs have direct access to Bosch diagnostics and technical assistance as well as being provided training on the gear. I take my Bosch powered Allant to Trek stores, I take my Bosch powered Topstone Neo Carbon to REI stores, My Riese & Muller bikes go to Riese & Muller dealers. Bosch Ebike systems has no retail locations or mechanics to serve bike owners, nor should they.
exactly I take my Hungary built tandem to the trek store same with my bulls bike. but if I had a specialized bike I could not take it to the trek store.
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
The OEM that uses Bosch components always has primary responsibility
You are right Richard. The OEM is responsible for their decision of going together with the Bosch E-Bike... :)
Now you may understand why I do not ride a Cannondale Topstone Carbon Neo Lefty or Riese & Muller Homage.

exactly I take my Hungary built tandem to the trek store same with my bulls bike. but if I had a specialized bike I could not take it to the trek store.
You are actually lucky Steve you don't need to take your Gepida to Budapest for servicing :) Specialized is a global organization, so a Specialized e-bike can be serviced wherever their LBS is.
 

fooferdoggie

Well-Known Member
You are right Richard. The OEM is responsible for their decision of going together with the Bosch E-Bike... :)
Now you may understand why I do not ride a Cannondale Topstone Carbon Neo Lefty or Riese & Muller Homage.


You are actually lucky Steve you don't need to take your Gepida to Budapest for servicing :) Specialized is a global organization, so a Specialized e-bike can be serviced wherever their LBS is.
but I can have my bosch serviced in far more places because they are so standardized. if I bought a specialized the closest shop is 10 miles away and is a high end busy shop. bosch less then a mile from my house.
 

Alaskan

Well-Known Member
but I can have my bosch serviced in far more places because they are so standardized. if I bought a specialized the closest shop is 10 miles away and is a high end busy shop. bosch less then a mile from my house.
I am fortunate, Within a two mile radius of our home is:
  • Specialized Locally owned (also have Series 1, Santa Cruz and Evil
  • Trek Corporate store - Bosch Certified (was Kulshan Cycles)
  • REI - my Cannondale dealer and Bosch certified
  • Kona's only Corporate retail Store - Bosch certified https://bikepacking.com/news/kona-bikes-bellingham/
  • Evil HQ and warehouse https://www.evil-bikes.com/
  • Fanatic BIkes, locally owned Norco, Specialized & custom Mountain bike specialist https://www.fanatikbike.com/
  • Transition Bikes Outpost - corporate retail bike shop coffee shop and hangout https://www.transitionbikes.com/FactoryStore.cfm
  • Alley Cat - Mountain bike suspension specialists
  • Jack's Bike Shop - 2nd generation large shop Giant dealer
  • Cafe Velo - coffee and sandwich shop on one side and bike repair shop on the other, our favorite gathering spot
  • Seattle Electric Bike - Bellingham store


    Our home is the blue spot in the middle of the map
bike shops.jpg
 
Last edited:

fooferdoggie

Well-Known Member
I am fortunate, Within a two mile radius of our home is:
same here but I have trek less then a mile its great for bringing the tandem in since we dont have away to transport it.
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
but I can have my bosch serviced in far more places because they are so standardized. if I bought a specialized the closest shop is 10 miles away and is a high end busy shop. bosch less then a mile from my house.
I doubt a Cannondale dealer would like to service a Trek e-bike though. It is the Trek's policy to serve any bike, and any Bosch e-bike.
 

Alaskan

Well-Known Member
I was talking the principle. It is not that any OEM using Bosch would be servicing any Bosch e-bike.
Our local Trek store has serviced my Riese and Muller bikes, including Bosch Diagnostics, updates and repair. That's how I ended up buying an Allant 9.9s.

As usual, you assume the worst, drawing incorrect conclusions
 

Stefan Mikes

Well-Known Member
Region
Europe
City
Brwinów (PL)
Funny to think neither of my Specialized e-bikes ever broke... (The Giant broke once, and the Giant dealer handled the warranty with Shimano properly).