Maybe spend more time reading the OP, it's pretty clear why he's upset. I would be too.
Okay I re-read it. He's upset because he didn't do his homework, and got excited about the price and bought it without getting all the information he now has? And is ready and able to back charge them if he can in the future. I bought two Haibikes from there and haven't had to call or go back with an issue. That was in 2016 and 2017. So much of the OPs angst and concerns are unwarranted based on my experience. I guess this goes with good pricing and high volume, but they sure get the bashing on this forum compared to EVERY other dealer in America.Maybe spend more time reading the OP, it's pretty clear why he's upset. I would be too.
They promised to assemble it, test it, then take it back apart to fit it back in the box?Sorry, I edited the post to clarify why the warranty thing was unexpected. During the sales process, the salesperson touted the 2 year comprehensive warranty on everything as a bonus above "internet-direct" ebike purchases. Also, you're correct that you only have "my word" about the convo. But it was on speaker, and 2 family members overheard the convo as well. I also have text threads with the salesperson. So you're welcome to discredit me, but that seems a little presumptuous on your end.
I'm super glad you had good experiences there! I want everyone to have a great experience when purchasing an ebike. Here, I'll summarize my issues. You're completely within your rights to think they are unwarranted:
I'm not "angsty" lol, I'm just simply sharing my experience with this company. Just as you are free to share yours!
- Incredibly rude staff member when I inquired about my order status
- Promised by the salesperson that a suspension seatpost would be added to the order (for additional $ that I had agreed to) but it wasn't.
- Assured that the bike was going to be assembled, tested first, and then shipped out, (and that the salesperson would let me know), and it wasn't.
- Texted the salesperson about this mix-up, and the response was "that is weird...they didn't let me know it was in" and no contact after that.
- When getting my "ducks in a row" and asking how I would handle any issues with delivery/warranty, I discovered what they are willing to do is vastly different than what was described pre-sale to me.
Just trying to understand the situation since I had such a good experience there. Full assembly of a bike these days is take it out of the box, put on the pedals, front wheel, handlebars, and seat. Everything else is done at the factory. It won't go back in the box with all that assembled. The brakes would be hydraulic, so no setting there. About the only single thing that needs to be checked on a Haibike is the derailleur adjustment.When asking about the reason for the bike having to be shipped from Ohio to Wisconsin, and then to CA, I was told that it was part of their dealer agreement with Haibike that the bikes be shipped to them first for "inspection and testing", so that they can ID any issues and/or fix anything wrong with the bike before shipping out. I'm not sure how ebike dealer agreements work, so I am going purely off what I was told.
I understand that you're trying to poke holes in my experience, but I'm honestly just trying to relay how things went for my purchase. $3000 isn't a trivial sum of money for me, and I am trying to make a post that would have helped 2-weeks-ago me.
All that for 10% saving, not worth it. Sorry you went thru it. Lesson learned right?Next time support your LBS or they won't be there to support you.