I just signed up for this site after first coming across it in Jan 2020. Since then I've bought three ebikes - two Ride1Up 700s (his and hers) and a BH EasyMotion Lynx 6 Pro from Crazy Lenny. I want to detail my buying experience from them.
The backstory - I've been on bicycles since I was six or seven and mostly ride tight singletrack trails in North Carolina. I got into mtb in 1991 and have been through a lot of bikes. My 2004 26" Marin lasted right until the start of last year, when the frame broke. I replaced it with a Santa Cruz 5010 carbon. I started thinking about ebikes for something to ride on the beach when I am in FL (hence the R1Up - more on that bike in another post). During that search for information, I came across CL website as well as a post he originated here in January about the overstock of BH bikes.
Here is my experience - my first call (sometime in April) I reached a salesman who works three days a week. He offered the Lynx 6 Pro for the $2999 advertised price with free shipping being the one concession. I did a little research (and found the post on this forum), found that it had been offered for $2299 in late Jan and called CL back a couple of days later. At that time I reached Evan, who is the manager of the store. He said he could honor that price (awesome!), with free shipping. He had a 2017 model (in the smaller size, which didn't fit me) with a FOX fork that I preferred and was willing to swap the fork over to the 2018 model (larger size) for $100. We agreed on the $2399 and I gave him a $500 deposit by cc. They shipped it the next week and I got tracking info from UPS. It went through Chicago but didn't show it going any further. Over the next two weeks UPS agreed that they had lost the bike. Evan was helpful and informative during this time (although I was fretting over losing such a good deal - I thought it was the last one in the store). After the final determination by UPS, Evan told me they had one size large left. I mentioned that I shouldn't have to pay the $100 for the fork swap and he agreed. He said that for being so patient and for the fork swap, he would take $400 off. I saw the credit to my cc the next day. So my OTD price was $1999! Happy camper here. The bike was shipped with no issues, and I got it May 18th. It had been totally assembled and tuned (derailleur shifted perfectly and wheels are true) and re-packed into a Magnum bikes box that was big enough for it when assembled. I had to install the front wheel and the handlebar, but the grips/shifter/seatpost dropper/motor control were all adjusted already. Took about ten minutes to have it ready to ride. It was as well packaged as the R1Up bikes were that had not been inspected since they were boxed in China. Overall, buying from CL was an excellent experience for me. So far, the bike works flawlessly with one exception - the motor sometimes cuts out when I have a pedal strike or the rear suspension compresses in a dip in the trail. Sometimes it doesn't happen at all during a ride, sometimes 3 or 4 times over 15 miles. If I stop, power off then back on, it starts up like nothing happened. I did call Evan about it and he had a technician call me back the next day. The warranty is going to be difficult to take advantage of since BH left the USA. In the meantime, I am going to ride and enjoy the bike. Even without a motor I think it is a better bike than my Santa Cruz. I am not fretting about the warranty (I'd had my suspicions when buying it that a warranty was something that I might not get). I look at it this way - a comparable bike would run me $4500-5500 from a local store. Even if I have to replace a motor I am probably still better off than buying local. I've put about 280 miles on it in the two months I've owned it.
As to the original poster - if I'd only been saving $260 I would not have bought the bike from CL. Not criticizing you, but for that money I'd like to support, and get the support, of a local bike shop. But I felt I saved over $2000, so its a different value proposition for me than you. I think you will see that your bike is well set up and packed and chances are that the bike will work perfectly for years to come. Hopefully the person who disrespected you learns better customer service in the near future.