TooMuchWitt
Member
I honestly quite like seeing everyone's different point of views on here. It's enlightening to see people from the dealer side of things, as well as others who are "regular" consumers/purchasers/enthusiasts. I think the most interesting (to me) is how vociferously some will circle the wagons, just to defend the very concept of dealers and their infallible nature.
My whole point in this post was to share my experience. It doesn't invalidate anyone else's positive experience, or reinforce anyone else's negative experience. So far, I've been called whiny, angsty, entitled, and more. I've been scolded for posting to the internet and told I didn't use my "deity given wisdom", among other things.
I'm a consumer who is new to this whole ebike industry, but I work in a Fortune 500 company. I deal with true marketing and customer service professionals at the top of their game on a daily basis, and it's fascinating how far back in the stone-age the whole "LBS" thing currently is. It's like all the negatives of a car dealership, with none of the positives.
Internet direct ebike companies definitely have their flaws, but they have made huge strides in customer service and marketing. However, many of the "best" and more name-brand bikes and motor systems can only be purchased through a dealer network. It just seems, to me, that there is a huge opportunity for disruption in this space. I wouldn't be surprised if the next 5 years bring some sweeping changes to the space.
As ruffruff said above, I'm just chalking this all up to a learning experience!
My whole point in this post was to share my experience. It doesn't invalidate anyone else's positive experience, or reinforce anyone else's negative experience. So far, I've been called whiny, angsty, entitled, and more. I've been scolded for posting to the internet and told I didn't use my "deity given wisdom", among other things.
I'm a consumer who is new to this whole ebike industry, but I work in a Fortune 500 company. I deal with true marketing and customer service professionals at the top of their game on a daily basis, and it's fascinating how far back in the stone-age the whole "LBS" thing currently is. It's like all the negatives of a car dealership, with none of the positives.
Internet direct ebike companies definitely have their flaws, but they have made huge strides in customer service and marketing. However, many of the "best" and more name-brand bikes and motor systems can only be purchased through a dealer network. It just seems, to me, that there is a huge opportunity for disruption in this space. I wouldn't be surprised if the next 5 years bring some sweeping changes to the space.
As ruffruff said above, I'm just chalking this all up to a learning experience!
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