Hello- I am quite curious what the outcome was to this mess with CL. I did not see any other posts after the fact. Hope it all works out for you!Quick update, my rep reached out to me since I left a message asking for a callback on Wednesday, and I told my sales rep about my interaction with the guy on the phone. She said "its probably either this person or this other person. Both of them are pretty bad on the phones. I'll tell my manager, but I'm not technically working today so I wont have any update until later this weekend."
A few people said it was silly to assume they "assemble it, test it, then ship it" like I was told initially, so I asked again today in no uncertain terms, and was told in these exact words: "We take it out of the box, set it up, make sure everything is adjusted and working properly, and then ship it out in either the same box with additional padding, or a different one if the original one was damaged in transit to us. This is done for every Haibike that gets sent to us from their Ohio distribution center."
My rep said they would look into what happened with my bike, and if the proper steps were followed. Not sure if anything is really possible at this point if they weren't, though.