I ordered a Dost bike; felt really good. Had a call with the company and changed by color. Delivery was expected in August, then September. September is nearing the end of the season so I decided to upgrade my order to a Spring delivery of the upgraded model. In the mean time a family issue came up and I needed the money I was paying for the Dost bike that would be delivered next year. OK, that's what I agreed to. Anyway I needed to cancel the order, so I sent a message to Dost. The sales guy was more than accommodating through e-mails over several days. The only problem was I never got my refund. E-mails and promises, but no refund. So one day I called, got the sales guy on the phone. Explained I was not the happiest camper based on promises but no refund. He said there was nothing he could do about it. So I asked who I could talk to. The salesman said there was no one at the company I could talk to. Ouch. So, what if I buy their bike and have a problem and call the company and they tell me there is no one to talk to? The refund will come. Trust in the Dost company will not.