Careful of Dost Bike Co.

[San Diego]

I ordered a Dost bike; felt really good. Had a call with the company and changed by color. Delivery was expected in August, then September. September is nearing the end of the season so I decided to upgrade my order to a Spring delivery of the upgraded model. In the mean time a family issue came up and I needed the money I was paying for the Dost bike that would be delivered next year. OK, that's what I agreed to. Anyway I needed to cancel the order, so I sent a message to Dost. The sales guy was more than accommodating through e-mails over several days. The only problem was I never got my refund. E-mails and promises, but no refund. So one day I called, got the sales guy on the phone. Explained I was not the happiest camper based on promises but no refund. He said there was nothing he could do about it. So I asked who I could talk to. The salesman said there was no one at the company I could talk to. Ouch. So, what if I buy their bike and have a problem and call the company and they tell me there is no one to talk to? The refund will come. Trust in the Dost company will not.

 

[Neverlost99]

Another day, another reason to buy local.

 

[tomjasz]

Another day, another reason to buy local.

Or kit your favorite ride likey a better base bike.

 

[ElevenAD]

I take all these complaint threads with a grain of salt simply because i dont personally know the OP that being said, I would have lost trust in Dost as soon as i saw their prices! IMO this company has been way overpriced for what they offer from day one.

 

[teskow]

Always pay with a credit card, always.

 

[chunk]

What payment method did you use? A C/C company or PayPal should help if you paid through them. You paid the full amount up front?

 

[harryS]

As my kid would say to me 20 years ago, "Break the deal, Face the Wheel."

If they don't deliver in five more days, I would say you have grounds for refund of deposit.

 

[UnCamplicated]

Easily fixed. Call your CC company.