Bought what was described as brand new E-Bike recently via the internet. Paid full MSRP $5800. Bike came in a box and upon opening the box and removing the shrink wrap it was apparent there was damage to the bike. The top tube had a small dent and four significant gouges in the paint. Not a minor set of blemishes. In addition, handlebar cable activating front fork lockout was broken and power connection was compromised by lack of a disconnect, the subject of an earlier post. Shipping box had zero damage and no signs of abuse. I carefully scoured the shrink wrap which was around top tube and found not one sign of the four missing paint chips. My feeling is that the bike shop sold me a demo bike and shipped knowing the condition. Took bike to local bike shop and they indicated cable replacement was easy fix, but upon inspection, they would not be able to do do anything but a hack job attempting to fix dent and scratches. Potential cost of restoring the paint to factory spec would be $800 estimated. Maybe more. The power disconnect can be fixed with replacement of a new display. Contacted seller and explained situation. Seller offered to provide a new display and $200 refund or accept return with full money back, only I have to pay return shipping. If I knew the bike was in the condition it was when I bought it, I wouldn't have bought it. Unless it was a thousand bucks off or something. Even then I'd have to think about it. But being forced to pay return shipping (estimated $200) seems unsavory to me. My payment arrived in their bank account exactly as expected. The bike they sent came with damaged in need of significant repair. Not the way it was described. Why should I have to eat the cost of return shipping? Like to know what the community thinks.