So someone had a really disappointing experience with their purchase ( That was very clear) and wanted others in the eBike forum to be aware. Hopefully, I made very few errors composing this. The info I would consider reassuring would being informed the issue was known at the factory level. It is unknown if the OP rode in a swamp or if English was their second or third language. My point, this site might actually grow in participants and posts if grammer and tech police simply chilled.