Dreaded Pink Flashing Light

gniknus

New Member
Region
USA
Planned Monday morning ride cut short with dreaded pink flashing light in my garage. My one week old M30 completed a marvelous 50 mile ride that prior Sunday with no issues. Ended the ride with about 24% battery remaining. I rode about 15 miles level 0, 25 miles level 1, balance level 2 due to strong head winds. A dream ride. I put the charger on my bike and charge it up to 100% in about 3 hours. I use a outlet timer to ensure no overcharge. I rode it a few miles late that afternoon and put it away at 97% battery state. So Monday I get the pink light and the error code 193, "cell over voltage." I download the pdf service document (attached) and shows steps to address. The first step is to deplete the battery state to 0%. Of course I can't do this as the bike will not turn "on" to green state. Step two would be to do a full charge and leave charger on an additional two hours. If that doesn't clear, try another charger, then of course a new battery after that.

I have reached out to my on line seller and Orbea USA. We have a Orbea dealer (who does not floor Orbea bikes, has only ordered and sold two in the last 2 years) who might eventually wind up handling this. Of course I am warrantied but have been told it's a 4 to 6 week process. Hoping to hear from some here who might have had a similar experience and can give me some guidance. Is there any way to do a reset or process to discharge the battery that I haven't considered?

Researched long and hard on this purchase. Test rode several bikes and as a active 71 year old lifelong cyclist decided this bike/motor/battery combination fit my needs. My first (and only) week on this bike confirmed my decision. Until Monday morning. Hoping for a happy ending, Happy I have 3 other road bikes that need some love and attention.

Thanks all!
 

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Agatrox

New Member
Region
Europe
Prova a fare un giro con la bici .... nonostante la luce lampeggiante il motore dovrebbe supportare al livello 1. a me quando esce questo errore dopo un paio di pedalate
tutto ritorna a funzionare come prima
 

gniknus

New Member
Region
USA
Thanks for the quick reply. I took a two mile ride yesterday, maybe I need to try a longer ride today. I'll give it a try. I was never able enter a level 1 mode as the light continued to flash pink. Maybe the longer ride is the key.
 

Agatrox

New Member
Region
Europe
Mi dispiace... nel mio caso torna tutto a funzionare dopo un paio di pedalate... probabilmente il mio è un problema più lieve
 

TouchingCloth

New Member
I have Had similar issues from time to time. The reset process has fortunately worked for me.
After I switch on, I hold down the I-woc button for 30 seconds. This has cleared the issue for me in the past. Hope it helps but mine is a 2019 model.
 

gniknus

New Member
Region
USA
Mi dispiace... nel mio caso torna tutto a funzionare dopo un paio di pedalate... probabilmente il mio è un problema più lieve
Agatrox, took your advice, rode 20 miles this morning with the pink lights flashing the whole time. I did notice that at the end, my 97% battery status dropped to 95%. No other progress so far. Still working on it. Thanks!
 

gniknus

New Member
Region
USA
I have Had similar issues from time to time. The reset process has fortunately worked for me.
After I switch on, I hold down the I-woc button for 30 seconds. This has cleared the issue for me in the past. Hope it helps but mine is a 2019 model.
Was not aware of such a "reset" process. I tried it. After 15 seconds the bike turned off. Held it another 15 seconds, powered on, same error condition. Still trying different things, will advise outcome. Thanks TouchingCloth.
 

TouchingCloth

New Member
Was not aware of such a "reset" process. I tried it. After 15 seconds the bike turned off. Held it another 15 seconds, powered on, same error condition. Still trying different things, will advise outcome. Thanks TouchingCloth.
Try this link, it has reset procedure. It also mentions pairing the app to the bike and leaving it on until the battery is empty under battery recalibration
 

gniknus

New Member
Region
USA
Try this link, it has reset procedure. It also mentions pairing the app to the bike and leaving it on until the battery is empty under battery recalibration
Thanks for the link... good information. Pressing the IWOC button for 20 seconds will turn off but not automatically restart my 2021 Gain. Good to know. Probably does some good regardless.
 

gniknus

New Member
Region
USA
Update with good news... so far.

1. I took Agatrox advice and rode the bike this morning for 20 miles.
2. Tried the reset procedure from TouchingCloth.

Somewhere between the two suggestions my bike dropped to 95% and the pink flashing light stopped. It took some fiddling to get back to the IWOC button working so I could go to a setting to engage the motor. It worked. I was able to ride and engage the bike assist but only using the IWOC button. The Pulsarone bike computer went haywire and I was unable to sustain a pairing until just awhile ago. I rode the bike another 10 miles in setting 3 and dropped my battery % to 17. I am using the Mahle FAQ from TouchingCloth's link to pair the app with the bike to drain the remaining 17% to zero. Then I'll charge back to 100%.

I'll follow up in the following days to keep you posted on my progress. A big thank you to TouchingCloth and Agatrox for their response and help.

Woody
 

TouchingCloth

New Member
All sorted out, no more issues. The bike is performing brilliantly.
Great stuff. Glad it's back in business. I'm pretty sure the eagerness for us to get going sometimes causes the issues. The instructions that came with mine were pretty sketchy. The fact there appears to be secret button combos and the timing of presses can be critical, perhaps allows us to scramble the poor thing before we begin.
I have had absolutely nothing but fun on mine, purely because there are no longer any restrictions to where I ride.
I have noticed a drag when cresting the brow of a hill and switching to zero or assistance 1 on the descent. This may well be erradicated in new software and if it is, I'd be happy to take it to the nearest authorised service dealer for an update.
Occasional pink light has always been solved with the reset for me, but I'm under no illusions the electrics are the givers and takers of fun on these bikes.