Thanks for all of your help around here Ravi, it makes a huge difference and I feel like I learn something every time I read your postsWe have two Neo's and they make very little noise.
Hub motors are inexpensive and any good dealer should be able to troubleshoot the motor for you.
I'm now on my third motor, the first suffered the dreaded bearing noise and failure, the second drowned, and the third is currently fine.
Besides the bearing failure, all three motors have been almost inaudible.
I'd say take it back to your dealer and get them to check it under warranty.
Yeah, I'm curious what @EddieJ meant about laying the bike down on its side as well? I don't have an Easy Motion ebike in front of me but it seems like the point where the axle enters the hub would be vulnerable. I'm careful about washing my bikes with direct water (tend to use a damp rag and non-toxic cleaners) but then again I don't get as dirty as Eddie does...Good point Marc.
We are talking about cleaning the bike so water doesn't get in the motor.
Always good to protect the derailleurs though.