Emazing Artemis 73hd-not getting enough mileage issue?

jemjemjoon

New Member
https://electricbikereview.com/emazing-bike/artemis-73hd/

https://www.emazingbike.com/products/artemis-73h3



So I've recently purchased the Artemis 73hd-and since it was my first ebike ever I didn't want to go crazy and purchase a really expensive one, so I went with this hoping to at least use it for a 6-7 mile commute without sweating.

The owner of the store insured me that I'd easily get 20 miles per charge so I trusted his words.

Battery: 36V/8.7AH Panasonic NNP Li-ion Battery

Motor: Taiwan Hodaka DC 350W rear brushless gear motor

Weight: Total 38 lbs

My weight: 160 lbs

So I took it for a ride- it was a relatively flat surface.

I was pedaling in 6-7th gear at about 16 mph, with Assist levels 1-2.

After about 8 or 9 miles, the battery had completely drained and it was a 40 minute ride. No full throttle at all.

Is this normal?

On their website, it clearly says: 40-60 miles per full charge.

I emailed the manufacturer and they told me that 8-9 miles per charge is normal...but I wasn't even using the pedal assist that much..so I don't know if they're telling the truth.



Did I get scammed or am I missing something?

Any suggestions to improve on the mileage?