Enduro Cracked Frame - Twice!

chriscv

New Member
I purchased 2 Voltbike Enduros in July 2018 and have had a catastrophic frame failure on both. The first frame snap happened while going down a steep hill in the city on flat pavement. As the bike was less than a year old and still covered under warranty I drove it up to the Volbike office in Surrey to be replaced. I was told that this was a known issue with some of the Enduros as the frame was heated too high during the bend.

I have since started riding my wife's bike more frequently as I keep my other bike at another location and yesterday, had the same failure on flat pavement. I have attempted to contact Voltbike regarding this with both phone calls and emails however the phones are not answered, the mailbox is full and emails are not responded to.

I understand that Voltbike has a new version of the Enduro out but the frame looks the same and am skeptical that they have solved this issue. I also find it unacceptable that they have a known issue such as this which nearly caused a catastrophic accident for me twice (when this happens the pedals hit the pavement and the rear tire wobbles back and forth with no control) and have not issued a recall or for that matter, even answer their phones.

Has anyone else had this issue and if so, have they been able to contact Voltbike or have it repaired?
 

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chriscv

New Member
Same frame snapped in a different location. https://electricbikereview.com/foru...0-miles-from-a-bike-newbie.13488/#post-120050

How tall are you? and what's your weight? I'm considering the 2020 version of the bike but the seat post is at an even steeper angle. I'm 6'1'' 210lbs so I worry I'll put too much force on the bend where yours broke.
I'm 5'11" 180lbs
This is the reply I received from Voltbike
"When the "frame seat tube" cracks, this is usually related to improper seat post insertion.
Probably this is not the case with you, but I just need to mention it. The new Enduro is using a slightly different frame and is reinforced at a few locations."

I do hope this is the case as I LOVED these bikes but ended up going a different route for replacement as this was an expensive fix on two bikes
 

rich c

Well-Known Member
I'm 5'11" 180lbs
This is the reply I received from Voltbike
"When the "frame seat tube" cracks, this is usually related to improper seat post insertion.
Probably this is not the case with you, but I just need to mention it. The new Enduro is using a slightly different frame and is reinforced at a few locations."

I do hope this is the case as I LOVED these bikes but ended up going a different route for replacement as this was an expensive fix on two bikes
I wouldn't want to ride that brand at speed on a single trail. Under warranty or not! That's both a manufacturing and engineering problem, snapping a round tube there.