Error Codes for Snapcycle R1/R1 Step Thru/S1

Snapcycle

New Member
Region
USA

SUMMARY​

Error CodeRoot Cause
0x21Current Abormality in Controller
0x22Throttle Connection Error
0x23Motor Phase Error
0x24Motor Hall Sensor Error
0x25Brake Sensor Connection Error
0x30Communication Error

Error Code 0x21 - Current Abnormality

Definition: This error code means there is too much current being drawn from the controller. When such abnormality happens, our LCD may stop working and show this error message on the screen.

Possible Causes:
  • Using a third-party motor with a power rating higher than what is compatible with our controller
  • When the electrical system is modified by connecting additional lamps, or other electric components to the controller, resulting in higher current leaving the controller.
  • Snapcycle controllers for R1, R1 Step-Thru and S1 models are all rated 48V /12A for its continuous current, 48V / 25A for the maximum current. When the transient current exceeds the maximum current, or the continuous current exceeds the rated current of 12A, this error message will show up and it basically means that the transient current is over 25A or the continuous current is over 12A.

What should I do:

Re-instate your Snapcycle ebike by replacing third-party components with original parts that are compatible with its original design, and removing all additional electrical add-ons that are drawing current from the controller.

If it still does not solve your problem, contact Snapcycle customer support team via email at support@snapcycle.com . Most likely, you would need to get your controller replaced.


Error Code 0x22 - Throttle Connection Error

Definition: This error message means the controller is not detecting any voltage signal from the throttle, after the battery is turned on and LCD is powered up. The throttle adjustment range of the controller for Snapcycle R1, R1 Step-Thru and S1 models is 1.2v – 4.4v.

Possible Causes
  • Throttle cable connectors are not properly connected, or one of the connectors has visible damage.
  • The metallic components inside the throttle have become dislodged or damaged.
  • A damaged or pinched wire could be the culprit as well.

What should I do:

Trace the cable from the throttle and find the throttle connector. Unplug it, turn off the power of the ebike. Plug back this connector properly, and then power on the ebike to see if this error still shows up.

Trace the throttle cable and check if there is any visible damage to the entire cable.

Lastly, you can contact Snapcycle Customer Support team via email at support@snapcycle.com . Most likely, you would need to get your throttle replaced.


Error Code 0x23 - Motor Connection Error

Definition: All Snapcycle motors are 3-phase brushless geared DC motor, as shown in the schematic below. If any of the three phase wirings (øA, øB, øC) from the rear hub motor to the controller is damaged , broken or disconnected, you will have this error message shown on the LCD screen.

Possible Causes
  • Wiring from the motor to the controller is damaged or cut.
  • The motor connector is not properly connected.
  • The motor is faulty.
What should I do:

Inspect the wiring coming out of the left side of the motor hub, trace this cable all the way to the controller. Check if there is any visible damage.

Check the motor connector if it is properly connected. Unplug it, turn off the power of the ebike. Plug back this connector properly, and then power on the ebike to see if this error still shows up.

If the error persists, you can contact Snapcycle Customer Support team via email at support@snapcycle.com .


Error Code 0x24 - Motor Hall Sensor Error

Definition: Snapcycle motors are equipped with three internal hall sensors that provide feedback signals and facilitate the controller with precise control of the windings in the stator. If any of the three hall sensors is faulty, you will see this error message on the LCD screen.

Possible Causes
  • One of the hall sensors is faulty.
  • The wiring between the hall sensor and the sensor board inside the motor is broken
  • The sensor board in the motor is faulty
  • The motor connector is not properly connected.
What should I do :

Check the motor connector and ensure it is properly connected. Unplug it, turn off the power of the ebike. Plug back this connector properly, and then power on the ebike to see if this error still shows up.

If the problem persists, you can contact Snapcycle Customer Support team via email at support@snapcycle.com for technical support. You might need to get an electrician in your area to replace the hall sensor in the motor.


Error Code 0x25 - Brake Sensor Connection Error

Definition: Snapcycle brake levers all come with a motor cut-off switch, which is simply a dry-contact switch like our light switches at home. When any of the motor cut-off switches at the brake levers is activated, power supply to the motor will be cut off. If the motor cut-off signal is constantly active, you will see this error code 0x25 when the LCD screen is being turned on.

Possible Causes
  • The cable connector for one of the motor cut-off switches is not properly connected or loose
  • The motor cut-off switch wiring is damaged
  • One of the brake levers is not returned to its original position (due to a faulty spring or other factors)
  • One of the motor cut-off switches is faulty
  • Caused by the brakes being used while the LCD screen is being turned on. While powering up the LCD screen make sure the brakes are not touched and in their upright position.
What should I do :

When this error appears, turn off your LCD screen. Check if the brake levers are all returned to its original position, ensure the connectors for the motor cut-off switches are properly connected, and do not touch any brake lever, when you turn on your LCD screen again.

If this error persists, you may need to get your motor cut-off switches or the associated cables replaced.


Error Code 0x30 - Communication Error - Unplugged Wiring

Definition: This error means loss of communication between the controller and the LCD screen.

Possible Causes
  • Loose connection between the controller and LCD.
  • Faulty LCD
  • Faulty controller.
What should I do :

Check if the connectors between the LCD and the controller are properly connected. Unplug the connectors, and plug them back, then turn on the LCD screen to see if the error persists.

Check if the cable between the LCD and the controller has visible damage

If the problem persists, you can contact Snapcycle Customer Support team via email at support@snapcycle.com for technical support.