Hi,For those of you still trying to get a response (or parts etc.) from Aventon, write a review on the BBB site. The company seems to pay attention to them, and has responded to each review thus far.
View customer reviews of Aventon Bikes. Leave a review and share your experience with the BBB and Aventon Bikes.www.bbb.org
Not sure if that means it'll accelerate their actual response to you, but maybe worth a shot?
I hope they can hire more CSRs and start answering their phone!
Thanks for this link to the Better Business Bureau. After I submitted my negative report on Aventon's miserable Customer Support, I noticed a number of replies from Aventon to disgruntled owners. This may indeed be the most effective way to reach them.