Gazelle Arroyo C8 (2018) rack fail

Wilma

New Member
With 1,850 miles, the rack which supports the battery on my bike completely failed, leaving the battery dangling by it's connection to the bike. The rack appears to be very sturdy, but in fact, the full weight of the battery is supported by one narrow strip of metal, welded to the rack. This weld and metal strip broke in three places! I am awaiting a replacement rack. I plan to ask my bike shop to save the broken rack for me, and have a welder fix the broken part, so that if it ever happens again, I will have a usable spare part.

I am in the habit of removing the battery in the evening, to charge in the house, as my garage gets very cold in the winter, and very warm in the summer. I have never placed anything heavy (or not heavy) on top of the battery. I have hung panniers on the sides of the rack, but that part is holding up just fine. I'm a careful rider, and try not to hit potholes or cracks too hard, but given my community's poor street maintenance, they are often unavoidable.

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I welcome sympathy, but am really looking to know if others have had a similar experience, and any advice on how to prevent this happening again.
 

Cycledoc

New Member
With 1,850 miles, the rack which supports the battery on my bike completely failed, leaving the battery dangling by it's connection to the bike. The rack appears to be very sturdy, but in fact, the full weight of the battery is supported by one narrow strip of metal, welded to the rack. This weld and metal strip broke in three places! I am awaiting a replacement rack. I plan to ask my bike shop to save the broken rack for me, and have a welder fix the broken part, so that if it ever happens again, I will have a usable spare part.

I am in the habit of removing the battery in the evening, to charge in the house, as my garage gets very cold in the winter, and very warm in the summer. I have never placed anything heavy (or not heavy) on top of the battery. I have hung panniers on the sides of the rack, but that part is holding up just fine. I'm a careful rider, and try not to hit potholes or cracks too hard, but given my community's poor street maintenance, they are often unavoidable.

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I welcome sympathy, but am really looking to know if others have had a similar experience, and any advice on how to prevent this happening again.
Was it covered under warranty? Is obviously a design flaw perhaps complicated by a faulty weld.
 

Wilma

New Member
I expect it to be covered under warranty, but only just, as I purchased the bicycle in July, 2018. That said, I hope that the replacement rack will have a sturdier connection point. I am a very careful rider, doing my best to avoid potholes and banging my way through the bad sections of pavement. This absolutely should not have happened!
 

AlanDB

Well-Known Member
Region
USA
City
Iowa
Yikes! This is certainly something for me to keep an eye on. I took a good look at my 2017 Arroyo (bought in 2018), and I don't see any obvious signs of failure (cracks, chipped paint, etc.). I can say I have never carried any cargo on the rear rack other than the battery. But it is supposedly made to carry cargo, so this failure shouldn't have happened without some kind of obvious abuse.
 

Wilma

New Member
I dropped my bike off for repair, this morning. The new rack has a sturdier connection point to hold the weight of the battery. The shop owner said this is a known issue, and this is the second rack that he has had to repair. This shop started carrying Gazelle in 2018. I wonder why Gazelle hasn't issued a recall, as this is a very serious design flaw, in my opinion. In any case, if you have a bike with the battery in the rear rack, be aware, and maybe be in touch with your dealer to get a proactive fix, or at least have them get a replacement rack in stock, just in case.