Gazelle cityzen T10 head shock seized

XF100

New Member
I purchased a cityzen T10 last year, and really enjoy everything about it except the shock system. When I initially got the bike, the shock worked ok, even if it was a bit stiff. But I noticed that there was a little bit of play in the head column between the bars and the wheel, so I took it to my LBS where I bought the bike to get that fixed. They tightened it up, and then they seized the head shock entirely.

My LBS tried loosening the tension a little bit, but the head is still stuck, and they’re saying I just need a new head shock. I don’t think there is anything wrong with the head, I think my LBS just doesn’t know how the gazelle head shock works.

How can I get my head shock to start moving again?