Genze Error Code ‘F’

B Conner

New Member
Hey Court,
I have a Genze e102. When I turn on the controller, for the first 10 sec all is well. Then in the pedal assist area of the display, it changes to ‘error F, and motor will not work.
Battery is fully charged, works in my partner’s bike; with battery from partner’s bike I get the same error code ‘F.’ Any thoughts? No response from Genze, yet. Please help me get back on my eBike! Thanks,
Barrett
 

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Petranya

New Member
I have the exact same issue. Did you find a solution? I'm trying to get a response from Genze support now. Nothing yet.
 

LCL

New Member
I also have a Genze e102. Similar situation (10 sec all well, then error and no power assist) but I got an Error 6. We called the local authorized Genze bike repair (which we found by going to https://www.genze.com/how-to-buy/) and they were able to tell us the meaning of the error code (power cable not connected correctly) and tell us which cable to look at. It looked fine, but we tightened the connections and that got the power running. I recommend calling a local Genze repair business if you're not getting a reply from Genze. Based on my Googling, Genze is not that responsive. Good luck!
 

Evetsllub

New Member
Hey Court,
I have a Genze e102. When I turn on the controller, for the first 10 sec all is well. Then in the pedal assist area of the display, it changes to ‘error F, and motor will not work.
Battery is fully charged, works in my partner’s bike; with battery from partner’s bike I get the same error code ‘F.’ Any thoughts? No response from Genze, yet. Please help me get back on my eBike! Thanks,
Barrett
Hey there. Did you get a solution on this? Got the same control panel and also getting that "F" Error. Thanks.