Giant Trance E+ 3 Pro energypak not charging

strongsnz

New Member
Hi there,
My Trance E+ 3 Pro energypak isn’t charging, any ideas? It doesn‘t charge at all via the smart charger, plugged either directly into the bike or when the battery is removed. The LED light on the smart charger is briefly green when I turn it on, but within a second goes red and stays red. It should be flashing green. The white LEDs on the energypak should be on, but they are off.
I’ve searched online forums and websites, and there’s no mention of this problem.
Cheers