The bike was supposed to be delivered 9/18/2020. Receiver 3 different 'out for delivery" notices. I called FedEx every day about the missed deliveries. I got the most help from the original shipper, the one that picked up the bike in Sparks - (sorry, can't find the shipping notice for the name). It wasn't FedEx. A very nice lady who was really helpful. Only 6 days late and that's counting a weekend. I really have no complaint with FedEx. The box didn't have a single gouge. The bike was packed very well. Not a scratch! The assembly is taking longer than most. I did turn the bike upside down and checked the spokes. The Front wheel was right on, the Back wheel was loose. I used the Park Tool App, and numbered each spoke. I used a knockoff spoke tensioner which worked. I like a scientific check rather than "strum the spokes". I'm still in assembly mode. I did do a goof !!! The front wheel was OFF and I pulled the throttle trigger by accident. The bike shot up in the, did a summer salt,and landed on my ankle bone. I removed the battery, took it inside the house, put it on the charger overnight for a full charge. Dumb-Dumb!! Bike not injured - I'm sore. I am very happy that I didn't get caught up in cancelling because of all the complaints. The bike is top notch. Every component is first class. The welds are very clean and I do know that it has plenty of torque - at least in my garage.