Great Time To Buy A City Step-Thru — $999

Marshall

New Member
I just bought my first Rad Power (Rad City Step-Thru) for $949 after a $50 off code. I jumped on this figuring they would sell out quickly and at this price, I could recoup most of my purchase price if I wasn't happy. I can't believe they still have inventory.

This will be a bike for my wife and guests. Wanted something that would fit the Yepp Maxi and out 1 year old. If I like this, I might get a Radwagon for myself. Really wish the RadWagon had been updated and old stock for sale. Would have love to use the $200 off 2xbike coupon.
 

KenS

Member
The only difference I see between the 2019 and 2020 Step-thru is that the 2020 model has a new headlight.

That makes $999 for the 2019 model a very good deal.
 

Marshall

New Member
The only difference I see between the 2019 and 2020 Step-thru is that the 2020 model has a new headlight.

That makes $999 for the 2019 model a very good deal.
It's a little more than a headlight, but not by much. Here's my analysis...

So, am I missing out by not spending another $500+ for the new model? No.

The only difference between this and the new model are:
Mounts on frame for wheel lock - Can still use any traditional bike lock, and wheel locks are very low security as bike can still be rolled/carried away.

Updated handlebars - Personal preference. New model seems SLIGHTLY more swept back, but a local bike shop can switch your handlebars for much less than $500 is that's what you want.

New halo headlight for optimal side visibility - Stock headlight is fine, and rechargeable add-ons are more visible and cheap. If you must have a Halo, rumor is they will be an easy retrofit and much less than $500.

Streamlined throttle design - Unconfirmed, but this is probably just the removal of the defeat switch as on the RadRunner. Probably more to save Rad Power costs than a benefit to the rider as it's actually removing a feature, but might make it slightly easier to reach rear shifter.

New finish and decals - Zero Benefit, and actually makes the bike slightly less visible.

Rack Redesign (Not listed by Manufacturer) - The supports on the rear rack are slightly different. So slight, the manufacturer didn't even mention them in the "What's New" rundown.
 

Winterhawk

New Member
Took advantage of the $999 deal and bought 2 so got an aditional $200 off. Assembled them yesterday and 1 had the front brake cable routed wrong which affected the rear brake as well (locked solid). Couldn't figure out what was going on until comparing with the second bike. After removing the caliper and rerouting everything worked as it should. These weren't our first choice for ebikes but at that price they're winners.
 

2.718281828

New Member
Just got my $999 Step thru, took the plunge because of the great price. Unfortunately it came damaged with a crushed cage over the derailleur and damage to the derailleur too. It shipped from west coast to the east coast so it must have been handled quite a bit between here and there. Dealing with Rad customer service to get it resolved. Will update as things progress.
 

KenS

Member
I live on the East Coast and my box arrived looking like it had been shipped to Australia and back, via Lebanon, Brussels, and Quebec. Rad needs to look at the design of its shipping boxes or consider another shipper.

My experience with Rad support has been very good. They will want pictures but are slow. Part of the issue is that they are on the West Coast and part of the issue is that they ship parts as cheaply as possible.

But you got a great deal.
 

2.718281828

New Member
I agree, the Rad customer service has been great. They did ask for photos, and they started out by offering to send me parts to repair the bent derailleur. I wasn't comfortable with that because I'm sure I would have been struggling with tuning it for the rest of the bike's life. After just one more request they agreed to send me a complete new derailleur along with the new cage guard. Waiting on parts to arrive. Took it for a spin using the throttle, everything else is smooth however it is a biting cold 20 F today and didn't go very far. I was surprised Rad suggested I take it to a bike shop to have the repair work done (they offered a $60 allowance). I would think that any bike shop would not touch repair work on a mail order e-bike since no one sells Rad bikes and it hurts the local shop's business model. I was expecting to do all tuning and repair work myself.
 

AHicks

Well-Known Member
Bike shops, if you can get them past the concept of not working on anything they didn't sell, should be more than qualified to work on anything RAD that's not electronic in nature. They should be able to do a "tune up" that should consist of checking the brakes, the shifting and wheels for running true, without a second thought.
 

KenS

Member
This situation is so silly. Would a Ford dealership refuse to do an oil change and tire rotation on your car because it is a Nissan?

There are specific situations where you need special skills and tools, but bike shops are hurting themselves by refusing minor service jobs like the above.
 

AHicks

Well-Known Member
I can't, for the life of me, figure out why they would refuse somebody willing to pay cash for services they perform routinely on the bikes they do sell. It's not like you're asking for a freebie/handout. What better way to earn a customer's trust, and potential future biking dollars? What better way to earn another customer in other words....? What possible benefit is there to a policy regarding refusal to work on something you didn't sell?

60 for replacing a bent derailleur on a brand new bike seems like easy money here..... even at shop rates.
 

smorgasbord

Active Member
I would think that any bike shop would not touch repair work on a mail order e-bike since no one sells Rad bikes and it hurts the local shop's business model.
Did you ask? I think you'll be surprised. My guess is they'll be happy to have your servicing dollars now and in the future.