It's a little more than a headlight, but not by much. Here's my analysis...The only difference I see between the 2019 and 2020 Step-thru is that the 2020 model has a new headlight.
That makes $999 for the 2019 model a very good deal.
Did you ask? I think you'll be surprised. My guess is they'll be happy to have your servicing dollars now and in the future.I would think that any bike shop would not touch repair work on a mail order e-bike since no one sells Rad bikes and it hurts the local shop's business model.